Laboratory Systems Technical Analyst

ConvenientMD • Manchester, NH

7h • Onsite

About The Position

The Laboratory Systems Technical Analyst serves as a technical and operational bridge among Laboratory Services, Information Technology, clinical operations, technology vendors, and external laboratory partners. The role supports the systems, interfaces, instruments, and workflows needed for accurate and timely laboratory order processing and result delivery. It administers and optimizes the Laboratory Information System (LIS), supports LIS-to-EMR interfaces, maintains analyzer and middleware connectivity, troubleshoots technical and workflow issues, supports new test implementations, and protects laboratory data integrity.

The analyst works collaboratively across technical, clinical, and operational teams to maintain reliable laboratory services, support organizational growth, and ensure laboratory systems and electronic records meet applicable quality, security, privacy, and regulatory requirements. This position is onsite in the Manchester, New Hampshire office and may require occasional after-hours support as operationally required.

Requirements

• Bachelor's degree in information technology, healthcare informatics, medical laboratory science, computer science, healthcare administration, or a related field; an equivalent combination of education and relevant experience may be considered.
• At least two years of experience supporting healthcare technology, laboratory systems, clinical applications, interfaces, analyzer connectivity, or a related healthcare environment.
• Experience supporting an LIS, EMR, healthcare interface, laboratory analyzer, middleware application, or comparable clinical system.
• Working knowledge of laboratory operations or healthcare data workflows, including laboratory orders, specimens, testing, and result reporting.
• Working knowledge of HL7 messaging and healthcare interoperability concepts.
• Experience configuring, testing, validating, documenting, or troubleshooting clinical system workflows.
• Understanding of data integrity, privacy, security, controlled documentation, and change-management requirements.
• Strong analytical, troubleshooting, documentation, communication, and problem-solving skills.
• Ability to manage multiple priorities, collaborate across teams, and follow issues through resolution.

Responsibilities

• Serve as a primary operational administrator and subject matter resource for the LIS and associated workflows; configure, test, validate, maintain, and optimize LIS functionality.
• Maintain test catalogs, order codes, result dictionaries, reference ranges, reflex rules, report formats, specimen requirements, routing rules, and related system configuration.
• Support end-to-end laboratory workflows from order entry and specimen collection through testing, result reporting, and downstream clinical use; translate laboratory and clinical needs into system requirements and workflow specifications.
• Support user access and role-based permissions, system upgrades, vendor releases, regression testing, and production changes; monitor system performance and identify opportunities to improve reliability, usability, data quality, and workflow efficiency.
• Support interfaces among the LIS, EMR platforms, analyzers, middleware, reference laboratories, practice management systems, and other connected applications, including Dendi, Athena, Experity, and future LIS and EMR systems.
• Analyze and troubleshoot laboratory orders, results, acknowledgments, and HL7 messages, including missing, delayed, duplicate, incorrectly mapped, or improperly routed data.
• Perform message validation, field mapping, reconciliation, error monitoring, and root-cause analysis; coordinate end-to-end interface testing for new tests, upgrades, routing changes, and workflow enhancements.
• Maintain interface specifications, mapping documents, test scripts, validation evidence, issue logs, and support procedures; coordinate interface changes and issue resolution with internal teams, external laboratories, and vendors.
• Support analyzer and middleware connectivity, order transmission, specimen routing, result delivery, instrument identifiers, and exception handling; troubleshoot connectivity problems, transmission failures, and result discrepancies while protecting data integrity and patient safety.
• Support laboratory workstations, barcode scanners, label printers, specimen-labeling systems, and related technology; coordinate installation, configuration, inventory, maintenance, replacement, and vendor support.
• Support reference laboratory and send-out testing workflows, including electronic orders, specimen routing, result delivery, corrections, and cancellations.
• Participate in downtime response, recovery activities, business continuity processes, and operational support during critical incidents.
• Support new assays, panels, instruments, interfaces, and laboratory services through workflow design, configuration, testing, validation, and implementation; build and test ordering workflows, result pathways, reflex logic, report formats, routing rules, and system dictionaries.
• Validate the complete order-to-result lifecycle before implementation; develop test plans and scripts, coordinate user-acceptance testing, document defects, verify remediation, and retain validation evidence.
• Participate in readiness reviews, cutover activities, go-live support, and post-launch stabilization.
• Develop and maintain reports, dashboards, data extracts, and monitoring tools supporting quality, billing, compliance, and operational performance; support KPI reporting, turnaround-time monitoring, interface-reliability reporting, exception tracking, and recurring-issue analysis.
• Reconcile data discrepancies across laboratory and clinical systems and support Power BI or comparable analytics tools.
• Support laboratory systems and electronic records in accordance with applicable HIPAA, OSHA, HITECH, DHHS, CLIA, COLA, CAP accreditation, privacy, security, and organizational requirements.
• Maintain controlled documentation for validation, testing, system changes, interface updates, release approvals, issue resolution, downtime, and recovery; participate in audit preparation, inspection readiness, quality assurance, and corrective action activities.
• Develop and maintain procedures, training materials, knowledge articles, downtime instructions, and user support resources.
• Provide technical and operational support to laboratory staff, clinic teams, providers, and other authorized users; educate users on laboratory ordering, specimen labeling, result review, downtime workflows, and system changes.
• Communicate technical issues, risks, dependencies, status, and resolution steps to technical and nontechnical stakeholders; escalate concerns that may affect patient identification, specimen integrity, result accuracy, regulatory compliance, data security, or patient safety.
• Participate in incident, problem, change, and release-management processes, including occasional after-hours support as operationally required.

Benefits

• Urgent care services at no cost to team members and their families
• Health coverage
• Dental coverage
• Vision coverage
• Company-paid short-term disability
• Optional pet insurance
• 401(k) match after one year of service
• Access to primary care, depending on location
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families
• Employer rewards and access to discounts on services and products such as hotels, travel, entertainment, and restaurants
• Collaborative team environment that encourages professional growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level