Technical Systems Analyst II

City of Gainesville•Gainesville, FL

About The Position

This is advanced professional and technical work analyzing, designing, implementing, and maintaining departmental automated and computerized systems. The position reports to a designated supervisor and works under limited supervision, with work distinguished by advanced technical and operational skills. The role is assigned to the City of Gainesville’s Fire Rescue: Fire Control Information Technology department. Depending on the assignment, the analyst assesses departmental needs; evaluates hardware, software, and training requirements; designs, implements, and administers systems; resolves technical issues; produces data and reports; and supports users through training and documentation. The position may also involve installing and maintaining department-specific hardware, configuring applications and servers for high availability, and designing user interfaces. The work is sedentary and requires prolonged sitting. The role may require on-call, after-hours, and weekend responsibilities. Applicants assigned to Police or Fire must meet the stated criminal-history and drug-use conditions.

Requirements

Graduation from an accredited four-year college or university, with major coursework in data communications, computer sciences, computer programming, information science, networks, or systems engineering, and three years of related experience; or an equivalent combination of training and experience providing the required knowledge, skills, and abilities.
Thorough knowledge of advanced problem-solving techniques.
Thorough knowledge of systems administration and performance management.
Knowledge of computer networks.
Knowledge of web-based design and programming.
Knowledge of database design.
Ability to communicate effectively, both orally and in writing.
Ability to work effectively in a team-oriented environment.
Ability to interface systems accurately and independently.
Ability to work effectively with coworkers and the general public.
Ability to work under limited supervision.
For applicants assigned to Police or Fire: no conviction of a felony or a misdemeanor involving moral character, perjury, or making false statements; and no guilty or nolo contendere plea or finding of guilt for such crimes after July 1, 1981.
For applicants assigned to Police or Fire: current lifestyle and recent history must be free of illicit or illegal drug use.

Responsibilities

Analyze, design, identify, prioritize, and resolve reported problems, including data, account administration, email, desktop, and application issues.
Evaluate hardware and software needs, training requirements, and documentation needs.
Design, implement, and administer automated or computerized systems, which may include SCADA, Outage Management, EMS, Geographic Information Systems, computer-aided dispatch, and work management and tracking systems.
Perform departmental needs assessments.
Produce data, information, and reports.
Correct program errors or modify departmental systems by revising coded instructions or altering sequences of operations.
Communicate with vendors to evaluate hardware and software solutions and discuss existing problems and issues.
Provide in-house technical training for users.
Develop and write computer programs for input and retrieval of specific documents, data, and information.
Install and maintain hardware systems specific to the assigned department.
Configure departmental software applications and servers to ensure high availability.
Design user interfaces using graphic and creative artistic skills.
Attend work on a continuous and regular basis.
Perform other related duties as assigned.