Technical Analyst II
About The Position
The Technical Analyst II triages and resolves technical requests, reports bugs, and identifies patterns and root causes to prevent recurrence. The role scopes and delivers projects by breaking complex work into manageable steps and owning outcomes within its focus area. It analyzes job-site layouts and operational workflows to make sustainable data-capture decisions and identify improvement opportunities. The position builds, supports, and enhances front-end and back-end tools, using AI and automation to improve efficiency and reduce manual effort. It communicates status, risks, and decisions clearly and partners across functions and with subject-matter experts to design scalable, effective solutions. The role also owns complex workstreams with business impact, supports internal and vendor teams against performance standards, collaborates with engineering and leaders on bugs and outages, and resolves escalations with long-term client and job-seeker outcomes in mind.
Requirements
- At least 7 years of related experience; alternatively, at least 5 years with a bachelor's degree, 3 years with a master's degree, or a PhD with no experience.
- Front-end development experience with HTML, CSS, and JavaScript.
- Back-end development experience with Python or Java.
- Experience building and supporting tools and automation.
- Advanced SQL and ETL fundamentals.
- Ability to perform complex data analysis and root-cause investigations and design solutions that scale across teams and workflows.
- Cross-functional relationship-building and clear communication with leaders and partners; ability to motivate alignment and execution.
- Ability to identify interdependencies and risks, plan and escalate effectively, and communicate changes clearly.
- Ability to identify automation opportunities, implement automation, and maintain workflow reviews.
Responsibilities
- Triage and resolve technical requests promptly; report bugs and identify patterns or root causes to prevent recurrence.
- Scope and deliver projects by breaking complex work into manageable steps and owning outcomes within the assigned focus area.
- Analyze job-site layouts and operational workflows to make sustainable data-capture decisions and identify opportunities for improvement.
- Build, support, and enhance front-end and back-end tools, using AI and automation to increase efficiency and reduce manual work.
- Communicate status, risks, decisions, changes, and impacts clearly to leaders, partners, peers, and cross-functional teams.
- Collaborate with subject-matter experts, Agg Dev, and leaders to design scalable solutions and resolve bugs or outages.
- Own complex workstreams with clear business impact and proactively adjust plans to remove roadblocks.
- Support internal and vendor teams in meeting performance standards by identifying challenges and providing coaching and guidance.
- Design and implement scalable solutions for data aggregation, workflow automation, tooling, and trend analysis.
- Identify interdependencies and risks, plan and escalate effectively, and guide peers and partners through transitions and ambiguity.
- Resolve escalations with long-term impact in mind and improve client and job-seeker outcomes.
- Identify automation opportunities, implement automation, and maintain workflow reviews to accelerate transitions from manual to automated processes.
Benefits
- Quarterly bonuses may be part of the total compensation package.
- Restricted Stock Units (RSUs) may be part of the total compensation package.
- Paid Time Off policy.
- Region-specific benefits may be available.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
