Technical Analyst

Celerity Consulting Group, LLC•Walnut Creek, CA

1d•$125,000 - $150,000•Remote

About The Position

Celerity is seeking an experienced Technical Analyst to support delivery of a complex Field Service Management (FSM) platform implementation for a utilities client. The role bridges business requirements and technical execution by translating functional needs into technical specifications, supporting solution configuration, and helping ensure the platform is implemented correctly, thoroughly tested, and successfully delivered. The analyst collaborates with a cross-functional team that includes a Technical Project Manager, Solution Architect, Product Developers, and Product Solution Architects. The role supports requirements analysis, solution design and configuration, integrations, data migration, test planning and execution, defect management, documentation, knowledge transfer, deployment, and post-go-live hypercare. The position is U.S.-based and remote/work-from-home eligible, with travel to client sites as required by project needs. A bachelor’s degree in a related field or equivalent experience is accepted; an advanced degree is preferred.

Requirements

At least 7 years of experience in a Technical Analyst, Systems Analyst, or similar technical delivery role within enterprise software implementations.
Hands-on experience implementing or supporting Field Service Management or workforce management platforms, such as Salesforce Field Service, ServiceMax, IFS Field Service Management, Oracle Field Service Cloud, or ClickSoftware.
Experience with full implementation lifecycles, including requirements gathering, design, configuration/build, testing, deployment, and hypercare.
Understanding of system integration concepts, including APIs, middleware, and data mapping/ETL, relevant to utilities technology ecosystems.
Working knowledge of relational databases and SQL for data analysis, validation, and troubleshooting.
Familiarity with Agile and traditional project delivery methods, including Scrum, SAFe, and Waterfall.
Experience with requirements management and defect tracking tools such as Jira, Azure DevOps, ServiceNow, or similar.
Ability to travel to client sites domestically and/or internationally as required by project requirements.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent experience.
Authorization to work in the United States on a full-time basis; employment visa sponsorship is not available.

Nice To Haves

Utilities industry experience, particularly in electric, gas, or water field operations, mobile workforce, or asset management systems.
Advanced degree, such as an MBA or master’s degree.
Relevant FSM platform certification, such as Salesforce Field Service Consultant/Administrator or ServiceMax certification.
Certified Business Analysis Professional (CBAP) or similar business/technical analysis certification.
Certified ScrumMaster (CSM) or other Agile certification.
ITIL Foundation certification.

Responsibilities

Analyze and document technical and functional requirements with business stakeholders and the Solution Architect.
Translate business requirements into technical specifications, configuration workbooks, user stories, and functional design documents.
Conduct gap analysis between standard FSM platform capabilities and client-specific requirements.
Support solution design documents, data mapping specifications, and integration requirements.
Support FSM platform configuration, including scheduling rules, work order types, service territories, mobile workflows, and dispatch logic.
Work with Product Developers and Product Solution Architects to validate builds against documented requirements and architecture standards.
Assist in designing and validating integrations with GIS, OMS, ERP, CRM, and IoT/telemetry platforms.
Support data migration, including mapping, cleansing, validation, and reconciliation.
Develop test plans, test cases, and test scripts to validate platform functionality against business requirements.
Lead or support System Integration Testing (SIT), User Acceptance Testing (UAT), and regression testing.
Log, track, and manage defects through resolution, coordinating with Product Developers to prioritize and validate fixes.
Maintain traceability among requirements, configuration/build, and test coverage.
Provide project status updates, flag risks and issues, and support planning and reporting with the Technical Project Manager.
Collaborate with architecture and development colleagues to ensure solutions meet architecture and scalability requirements, clarify requirements, review builds, and troubleshoot issues.
Support business analysts and end users during design workshops, walkthroughs, and training sessions as needed.
Maintain technical documentation, configuration guides, and runbooks throughout the project lifecycle.
Support creation of training materials and knowledge-transfer documentation for client teams.
Contribute to lessons-learned sessions and improvements to implementation methods and reusable assets.
Support cutover planning, deployment activities, and go-live readiness assessments.
Provide post-go-live hypercare, triaging and resolving technical issues with the delivery team.