SYSTEMS ANALYST II

Cook County•Chicago, IL

10h•Onsite

About The Position

The Systems Analyst II (Desktop) provides hardware and software support for desktop computers, Wyse terminals, and laptop workstations. The role also troubleshoots and helps resolve issues related to departmental projects, technology rollouts, and PC installations. The position provides day-to-day support for desktop technology across Cook County work sites and includes travel between those sites.

Requirements

High school diploma or GED and three years of work experience resolving end-user hardware and software issues in an IT environment, with proof required at interview; or an associate degree and one year of such experience, with proof required at interview.
Ability to lift at least 50 pounds.
Ability to travel to work sites throughout Cook County.
Knowledge of Microsoft Office Suite and the Windows 7 platform.
Knowledge of computer technology and workstation equipment installation and configuration.
Knowledge of networking essentials and wireless connectivity for mobile devices.
Problem-solving skills and strong attention to detail.
Customer service skills and the ability to respond diplomatically and patiently to internal and external customers.
Written and verbal communication skills, including the ability to read, analyze, and interpret technical procedures.
Ability to work in a fast-paced environment and stressful situations while meeting deadlines.
Ability to manage multiple projects using best practices and departmental priorities, policies, and procedures.
Strong responsiveness to phone calls, emails, and customer/user requests.
Strong initiative.

Nice To Haves

Associate’s degree or higher.
MSCE, A+, or Microsoft Office certifications.
Desktop support experience in a healthcare environment.

Responsibilities

Provide day-to-day IT desktop support for laptops, Wyse devices, printers, wireless and networking devices, Windows operating systems, and Microsoft Office.
Load operating systems, networking components, and office applications.
Troubleshoot current and future Windows operating system platforms.
Provide Helpdesk support, monitor the ticketing system, and complete tickets in a timely manner.
Communicate updates, status, and completion information to the manager and/or users by voicemail, email, or in person.
Rebuild, reformat, and reimage computers.
Use designated systems and tools for documentation and tracking.
Follow departmental standards and processes and contribute to continuous process improvement.
Travel to work sites throughout Cook County to perform assigned duties.