SYSTEMS ANALYST II

Cook County•Chicago, IL

16h•Onsite

About The Position

The Systems Analyst II (Desktop) provides hardware and software support for desktop computers, Wyse terminals, and laptop workstations. The role also troubleshoots and solves problems related to departmental projects, rollouts, and PC installations. The schedule is Monday through Friday, 8:30 a.m. to 4:30 p.m., at Harrison Square, with travel between work sites throughout Cook County.

Requirements

High school diploma or GED and three years of work experience resolving end-user hardware and software issues in an IT environment; proof is required at the time of interview; or an associate degree and one year of such work experience; proof is required at the time of interview.
Ability to lift at least 50 pounds.
Ability to travel to work sites throughout Cook County.
Knowledge of Microsoft Office Suite and Windows 7.
Knowledge of computer technology and installation and configuration of workstation equipment.
Knowledge of networking essentials and wireless connectivity for mobile devices.
Problem-solving skills and strong attention to detail.
Customer service skills and the ability to respond diplomatically and patiently to internal and external customers.
Written and verbal communication skills, including the ability to read, analyze, and interpret technical procedures.
Ability to work in a fast-paced environment and stressful situations while meeting deadlines.
Ability to manage multiple projects using best practices based on departmental priorities, policies, and procedures.
Strong response time to phone calls, emails, and customer or user requests; strong initiative.

Nice To Haves

Associate degree or higher.
MSCE, A+, and Microsoft Office certifications.
Desktop support experience in a healthcare environment.

Responsibilities

Provide day-to-day desktop IT support for laptops, Wyse devices, printers, wireless and networking devices, Windows operating systems, and Microsoft Office.
Load operating systems, networking components, and office applications.
Troubleshoot existing and future Windows operating system platforms.
Provide help desk support, monitor the ticketing system, and complete tickets in a timely manner.
Communicate updates, status, and completion information to managers and users by voicemail, email, or in person.
Rebuild, reformat, and reimage computers.
Use systems and tools as instructed for documentation and tracking.
Follow departmental standards and processes and contribute to continuous process improvement.
Travel to work sites throughout Cook County to perform assigned duties.