Business Systems Analyst I

Metropolitan Community College•Administrative Center - Broadway Plaza, MO

10h

About The Position

Metropolitan Community College (MCC) is seeking a Business Systems Analyst I. The role configures, sets up, tests, and documents modules of MCC systems for assigned functional areas; analyzes and implements technological solutions to improve business processes; and provides training and support to end users. The analyst designs and manages CRM workflows, communication plans, and automated campaigns for student recruitment, retention, and engagement in alignment with enrollment and student success goals. The role monitors CRM usage and campaign performance, identifies opportunities for improvement, crafts inclusive and personalized content for stages of the student lifecycle, and develops user guides, training materials, and standard operating procedures for CRM users. MCC does not provide employer-paid sponsorships.

Requirements

Associate’s degree in computer science or a related area.
Three years of application development, system solution, or related experience.
Working knowledge of running existing queries using PS Query tool or SQL.
Knowledge of institutional computing applications, process analysis, business process re-engineering, critical thinking and analysis, research methods, customer service, and applicable laws and regulations based on assignment.
Skill in diagnosing problems, determining business issues, and developing and implementing solutions.
Skill in documenting process workflows and analyzing complex data.
Skill in assessing needs and identifying solutions; researching trends and best practices; compiling and communicating issues and recommendations; gathering and analyzing data; and applying logic and reason.
Skill in business math computations and interpreting and applying applicable laws, codes, regulations, and standards based on assignment.
Skill in customer service and communication and interpersonal interactions sufficient to exchange or convey information.

Nice To Haves

Bachelor’s degree.
One year of application development, system solution, or higher education software functional experience.
Microsoft Dynamics 365 experience or related experience.

Responsibilities

Design and manage CRM workflows, communication plans, and automated campaigns for student recruitment, retention, and engagement, aligned with enrollment and student success goals.
Monitor and analyze CRM usage and campaign performance, identify areas for improvement, and implement enhancements.
Craft inclusive, personalized, and mission-aligned content for various stages of the student lifecycle.
Develop user guides, training materials, and standard operating procedures for CRM users.
Develop, coordinate, and perform software testing; maintain software systems; design and update queries; implement software modifications; test business process improvements after software changes; and ensure system integrity.
Research and analyze software systems, technologies, and business processes to improve performance, data quality, and operational efficiency.
Communicate with and provide general and technical support and training to end users, including answering questions, diagnosing and troubleshooting software problems, researching data availability, implementing access methods, and developing solutions.
Prepare, update, and maintain reports, records, product and process documentation, training materials, process calendars, and other documentation; analyze information and make recommendations based on findings.
Serve as a liaison among end users, staff, IT, and other internal and external personnel, departments, and agencies to troubleshoot issues, communicate information, and facilitate operations.
Perform other duties as assigned.