Business/Systems Analyst

CACI•Annapolis Junction, MD

About The Position

Join a high-impact team supporting critical intelligence community systems and applications. The Business/Systems Analyst combines systems analysis, technical support, and documentation to support smooth operations, clear communication, and mission-focused system enhancements. The role works with users, developers, and government stakeholders to translate technical needs into actionable insights, reliable documentation, and effective solutions. The position supports client requirements analysis, workflow improvement, functional design, complex user inquiries, troubleshooting, and communication with customer and government teams. It also prepares and maintains technical documentation for engineering, operations, testing, and user support, including user guides, implementation materials, system engineering documents, SOPs, and data-flow documentation. The role helps onboard and guide junior staff and help desk technicians, maintains ticket tracking tools, and follows applicable SOPs and service-level agreements.

Requirements

Active NSA TS/SCI with Polygraph clearance.
High school diploma or equivalent.
Associate’s degree in a technical discipline, or four additional years of relevant experience in place of the degree.
Minimum 5 years of experience as a technical writer on programs or contracts of similar scope and complexity.
Minimum 3 years of hands-on experience with AEA or Intelligence Community tools or capabilities.
Solid understanding of product workflows in operational environments.
Proficiency with Microsoft Word, PowerPoint, and Visio.

Nice To Haves

Bachelor’s degree from an accredited university.
Experience with JIRA, Confluence, and Microsoft products.
Experience collaborating with developers to build technical documentation and training materials.
Strong command of grammar and ability to produce clear, structured, user-friendly technical writing across document types.

Responsibilities

Collect, clarify, and define client requirements and provide guidance on process best practices.
Conduct business and systems analysis to identify opportunities for workflow improvements.
Partner with clients to understand needs and develop or recommend viable solutions.
Produce functional design specifications aligned with user and operational requirements.
Address complex user inquiries and follow up to support customer satisfaction.
Serve as a primary communication bridge to the customer CSC team for operational awareness.
Troubleshoot data-flow, network, hardware, and software issues.
Collaborate with end users, management, IT personnel, vendors, and government stakeholders.
Identify recurring user challenges and work with development, UX, and product teams to resolve them.
Prepare, review, update, and maintain technical documentation across engineering, operations, testing, and user support.
Write and edit installation guides, configuration documentation, how-to resources, system engineering documentation, code documentation, implementation guides, and end-user guides.
Maintain operations documents, manuals, SOPs, data definitions, and data-flow documentation.
Maintain an organized internal documentation library and coordinate document layout and design in accordance with 508 compliance standards.
Prepare reports, responses, and briefings for technical and non-technical audiences.
Support onboarding, training, assignment, and quality checks for junior team members.
Provide guidance and direction to help desk technicians.
Follow and maintain current AEA SOPs and Outreach SLAs.
Maintain and update ticket tracking tools.
Collaborate in a team-oriented, mission-focused environment.