Business Systems Analyst

Physicians Insurance A Mutual Company•Seattle, WA

2d•Hybrid

About The Position

The Business Systems Analyst defines functional departments’ process and enterprise application software needs and translates them into specifications, designs, and configurations for new or modified applications. The role also designs and develops reports and dashboards, supports enterprise applications, and coordinates with business stakeholders, IT teams, and external vendors throughout application development, upgrades, and ongoing support. This is a hybrid role with an in-office expectation of one to two days per week. Employees within commuting distance may be required to report in person as needed. Remote employees may be required to travel to the main office up to four times per year, subject to business need. The salary range is $93,000 to $139,300. Starting salary depends on job-related skills, experience, and relevant education or training. The position is eligible for an annual company bonus with an 8% incentive target. The company also offers a comprehensive benefits program, including a generous retirement program and paid time off. Physicians Insurance describes its purpose as protecting, defending, and supporting its Members, and its values as People-First, Expertise, and Commitment.

Requirements

Experience with enterprise application configuration and development, including configuring and maintaining systems to implement new or revised business rules through application settings, evaluating configuration changes against business requirements, and deploying approved updates to production.
Bachelor’s degree or minor in information systems, business, or a related field preferred.
Four or more years of experience with SQL, PL/SQL, and T-SQL, and working knowledge of JavaScript preferred.
Two or more years of experience with document imaging systems, CRM, professional liability systems, website support and development, and customer relations preferred.
Two or more years of experience in professional liability insurance and related systems is highly desirable.

Nice To Haves

Bachelor’s degree or minor in information systems, business, or a related field.
Two or more years of experience with document imaging systems, CRM, professional liability systems, website support and development, and customer relations.
Four or more years of experience with SQL, PL/SQL, and T-SQL, plus working knowledge of JavaScript.
Two or more years of experience in professional liability insurance and related systems.

Responsibilities

Collaborate across functional departments and IT, including internal IT and external systems vendors, to plan, design, develop, implement, and support new or enhanced business processes and enterprise applications.
Support business teams, members, and stakeholders by configuring and maintaining enterprise applications and ensuring systems remain available and effective for internal and external users.
Own stakeholder communications during application support and projects involving application development and upgrades.
Gather reporting requirements from business units and design, develop, and test reports and dashboards, including Power BI, SAP Business Objects (BOE), and ad hoc queries.
Troubleshoot and resolve issues with existing reports.
Work with application vendors, software vendors and developers, database administrators, and website developers on application support, upgrades, troubleshooting, and enhancements.
Provide technical direction and respond to internal and external customer inquiries concerning enterprise application software, data input, reporting research and resolution, website support, and software and database code research.
Compile and develop test plans and test cases, and administer required user testing.
Analyze data produced and entered into applications, including requirements, user stories, and KPIs; write ad hoc queries in Oracle or MS SQL to gather operational results and data, UAT results, workflows, and website usage and monitoring information.
Create and maintain application and system documentation, including help desk knowledge base articles; incident and problem management documentation; business, functional, and technical requirements; SOPs; change management documentation; and key decision records.
Document imaging and workflow systems, websites, CRM, professional liability/core insurance systems, financial systems (GL, AP), risk management, and reporting/BI dashboards and reports.
Analyze enterprise application software options to meet business requirements and assess applications against business needs, including pricing and support costs.
Meet regularly with the broader applications team to cross-train and share subject matter expertise so the team can effectively support all applications.