Business Systems Analyst

Bethune-Cookman University•Daytona Beach, FL

About The Position

The Business Systems Analyst supports the administration, optimization, and implementation of Bethune-Cookman University's core enterprise systems within the Center for Information Technology's Enterprise Applications & Solutions (EAS) unit. The role bridges end users and technology by translating operational needs into system configurations, workflow improvements, and data solutions aligned with institutional priorities. Supported platforms include Jenzabar ERP/SIS, Canvas LMS, Paycor, Microsoft 365, Freshservice, and related institutional tools. Under the direction of EAS leadership, the analyst supports enterprise system operations and implementations, analyzes business processes, develops requirements and reporting solutions, assists with data exchanges, and provides end-user training. The position collaborates with campus stakeholders, CIT departments, technical staff, and vendors; prepares documentation and project materials; and surfaces findings, recommendations, and escalations through supervisory channels. The position has no formal supervisory authority, though it may provide functional guidance to student workers or temporary staff as directed. Nights and weekends may occasionally be required to meet University objectives.

Requirements

Bachelor's degree in Information Systems, Business Administration, Computer Science, or a related field, or an equivalent combination of education and directly relevant work experience.
At least two years of experience in a business systems analyst, systems administrator, or functionally equivalent role.
Demonstrated experience supporting enterprise software platforms in an administrative or implementation capacity.
Proficiency in data analysis and report development, and experience working with structured data from enterprise systems.
Demonstrated experience writing SQL queries or using comparable source-system query languages.
Ability to translate complex technical concepts and system capabilities into clear documentation and communication for non-technical stakeholders.
Strong organizational skills and ability to manage multiple projects and priorities simultaneously.
Effective written and verbal communication skills, including experience facilitating meetings and preparing professional documentation.
Ability to work independently and collaboratively within a team.
Working knowledge of enterprise platform administration, SQL query development, and source-system reporting tools.
Ability to write and maintain queries against enterprise databases and work effectively with vendor support teams and technical resources.

Nice To Haves

Master's degree in Information Systems, Business Administration, Computer Science, or a related field.
Experience in higher education and familiarity with college or university operations.
Experience with Jenzabar ERP/SIS, Canvas LMS, Paycor, or comparable higher education enterprise platforms.
Experience designing and delivering enterprise-system end-user training programs, including developing instructional materials and facilitating sessions for diverse user populations.
Familiarity with Power BI or comparable business intelligence platforms sufficient to support Decision Support Services when cross-functional analytical and reporting assistance is needed.
Experience supporting or participating in enterprise system implementations, including requirements gathering, UAT, and go-live activities.
Understanding of data governance principles and experience maintaining data dictionaries or system documentation.
Knowledge of project management principles and experience working within structured project frameworks.
Relevant industry certification, such as CBAP, ITIL, or equivalent.
Familiarity with HBCU institutional contexts and resource-conscious operating environments.

Responsibilities

Perform system administration across core enterprise platforms, including Jenzabar, Canvas, Paycor, and integrated applications.
Manage application configurations, user provisioning, role-based access controls, and system parameters in accordance with institutional policy, vendor guidance, and CIT change-management protocols.
Monitor system health, identify data-integrity or performance issues, and coordinate resolutions with vendors or technical staff.
Maintain system documentation, including configuration records, data dictionaries, and administrative guides.
Participate in enterprise system implementations, including requirements gathering, configuration, testing, training coordination, and post-launch support.
Work with campus stakeholders to document current processes and define future-state workflows aligned with system capabilities.
Develop test plans, conduct user acceptance testing, and document defects and resolutions.
Coordinate with EAS leadership and cross-functional teams to support implementation milestones and scope.
Analyze workflows to identify inefficiencies and opportunities for technology-driven improvement.
Develop functional and technical requirements for procurement, integration planning, and system enhancements.
Facilitate requirements-gathering sessions and document stakeholder specifications.
Prepare impact assessments and feasibility summaries for EAS leadership.
Write and maintain SQL queries, stored procedures, and ad hoc scripts against enterprise system databases to extract, transform, and validate data.
Develop, maintain, and distribute standard and ad hoc reports using source-system reporting tools and SQL-based environments.
Validate and audit report outputs, investigate discrepancies, and trace them to source data when needed.
Translate reporting needs into query logic and data models, documenting methodologies and source-system mappings.
Assist with the institutional data dictionary and data governance processes coordinated through EAS and the Data Governance Campus Community.
Support data imports, exports, and scheduled transfers between enterprise systems in coordination with Infrastructure & Integration Services and vendor-managed integration services.
Identify data-quality issues at integration points and assist in documenting and resolving root causes and validating data flows.
Develop and maintain training materials, quick reference guides, knowledge base articles, and process documentation for CIT-supported systems and reporting tools.
Design and deliver instructor-led and self-service training for faculty, staff, and administrators.
Coordinate with CIT departments to identify training needs across the service portfolio and address coverage gaps.
Develop role-specific training tracks for campus user groups, including administrative staff, faculty, and student employees.
Track system updates, feature releases, and process changes and provide timely training updates to affected users.
Serve as a functional contact for escalated enterprise application support inquiries and coordinate resolution through appropriate service channels.
Use support trends to inform training priorities and report training gaps, adoption challenges, and user proficiency concerns to EAS leadership with recommendations.
Coordinate vendor support cases, system updates, and enhancement requests, tracking issues through resolution.
Liaise with Enrollment Management, Finance, Human Resources, Academic Affairs, and other functional departments to understand needs and align technology support.
Prepare meeting documentation, project status summaries, and communication materials as directed by EAS leadership.
Provide functional guidance to student workers or temporary staff supporting EAS projects when directed.
Perform other duties as assigned; nights and weekends may occasionally be required.