Business Systems Analyst
About The Position
Logic20/20 is seeking experienced Business Analysts to support a large-scale business and technology modernization initiative. The role works closely with business stakeholders, subject matter experts, and project teams to analyze and document complex business processes, workflows, and system interactions. It focuses on business process analysis, stakeholder engagement, and documentation rather than software development. The analyst captures current-state processes, facilitates stakeholder discussions, and ensures documentation is complete, validated, and aligned with established program standards. The position involves producing and maintaining detailed process documentation and system interaction models, managing multiple concurrent deliverables, and participating in formal program governance. The role is suited to a detail-oriented, organized analyst who can translate complex business and technical concepts into clear documentation and work independently in a remote setting.
Requirements
- Bachelor's degree in Business Administration, Information Systems, Information Technology, Management, Public Administration, or a related field, or equivalent professional experience.
- At least five years of professional, hands-on business analysis experience, including at least three years within the past seven years.
- Demonstrated experience analyzing and documenting complex business processes and system interactions within large organizations.
- Experience producing process documentation in accordance with client-defined templates, formats, and notation standards.
- Ability to independently facilitate stakeholder discussions and obtain formal validation of completed documentation.
- Experience managing high volumes of concurrent deliverables and maintaining accurate project status tracking.
- Experience working within formal program governance structures, including deliverable acceptance, change control, and issue escalation.
- Advanced proficiency in Microsoft PowerPoint and working knowledge of Excel, Word, Visio, and Teams.
- Strong organizational, written communication, and verbal communication skills, including the ability to translate complex business and technical concepts into clear documentation.
- Analytical, detail-oriented, and proactive approach to identifying gaps, resolving inconsistencies, and escalating risks.
- Ability to manage competing priorities, multiple deliverables, and fixed deadlines.
- Ability to thrive in a collaborative consulting environment and work independently in a remote setting with minimal supervision.
Nice To Haves
- Experience supporting workers' compensation, insurance claims, benefits administration, or regulatory business processes.
- Experience documenting current-state business processes and system interactions for a legacy system replacement or modernization initiative.
- Previous experience supporting public-sector organizations.
- Experience working within a Project Management Office (PMO) or matrixed environment involving multiple vendors, contractors, and client stakeholders.
- Familiarity with business process modeling methodologies and notations, including swimlane diagrams, BPMN, or similar approaches.
- Professional business analysis certification, such as CBAP, CCBA, or PMI-PBA.
- Master's degree in a related discipline.
Responsibilities
- Analyze and document complex business processes, workflows, and interactions across business functions, teams, and technology systems.
- Develop detailed process documentation and system interaction models using established templates, formats, and notation standards.
- Partner with subject matter experts to gather information, understand current-state operations, and validate process documentation for accuracy and completeness.
- Schedule and facilitate stakeholder interviews, process walkthroughs, working sessions, and documentation reviews.
- Identify process gaps, inconsistencies, dependencies, and opportunities for clarification, and work with stakeholders to resolve outstanding questions.
- Create and maintain process models and supporting documentation using Microsoft PowerPoint, Visio, Excel, and Word.
- Manage multiple concurrent documentation deliverables and meet milestones, quality standards, and deadlines.
- Track deliverable status, stakeholder feedback, review cycles, and outstanding action items.
- Collaborate with project managers, business leads, fellow analysts, and cross-functional stakeholders to support program objectives.
- Participate in governance processes, including deliverable reviews, approvals, change control, and risk and issue escalation.
- Ensure completed documentation is accurate, consistent, and formally validated by appropriate stakeholders.
Benefits
- Competitive compensation package.
- Eligible employees may qualify for performance-based bonuses and other incentives.
- The company describes a supportive, collaborative, globally connected work environment and advanced tools and technology.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
