Business Systems Analyst
About The Position
The Business Systems Analyst connects Information Technology with departments across Frederik Meijer Gardens & Sculpture Park, helping ensure enterprise applications support organizational needs and the employees who use them. The role combines hands-on business systems administration with business analysis, reporting, process improvement, automation, and cross-functional collaboration. The analyst configures, maintains, and optimizes business applications; supports enhancements, integrations, workflows, reporting, upgrades, and releases; and works with stakeholders to turn business requirements into practical technology solutions. The position also supports data accuracy and governance, technology implementation projects, user acceptance testing, change management, end-user training, and successful adoption of systems. Work is primarily in a professional office environment on-site, with potential for hybrid opportunities.
Requirements
- Bachelor’s degree in Information Technology, Business Information Systems, Computer Science, or a related field, or equivalent experience.
- 3–5 years of experience in business systems administration, advanced IT support, or supporting enterprise business applications.
- Strong understanding of business systems administration, configuration, and application support.
- Experience gathering, documenting, and translating business requirements into technology solutions.
- Knowledge of workflow automation, business process improvement, and system integrations.
- Prior admin-level experience and configuration within Salesforce.
- Experience developing reports, dashboards, or other tools that support business analysis and decision-making.
- Strong analytical, problem-solving, communication, and project coordination skills.
- Ability to collaborate effectively with technical and nontechnical stakeholders.
- Ability to communicate effectively in person, by telephone, and through electronic platforms.
- Ability to move throughout the property as needed and occasionally lift or move typical office materials or equipment weighing up to 25 pounds, with or without reasonable accommodation.
- Completion of a background check as part of onboarding.
Nice To Haves
- Experience supporting CRM, HRIS, ERP, or other enterprise business applications.
- Familiarity with culinary or hospitality systems such as TripleSeat, Toast, or Galley.
- Experience working with integrated business systems and supporting data consistency across applications.
- Relevant technology, business analysis, or enterprise application certifications.
Responsibilities
- Configure, maintain, and optimize enterprise business applications to support organizational operations.
- Support system enhancements, workflows, automation, integrations, and reporting capabilities.
- Monitor application performance, troubleshoot issues, and participate in system upgrades, testing, and releases.
- Collaborate with stakeholders across departments to understand business needs, challenges, and opportunities.
- Gather and document requirements, translating business processes into functional system solutions.
- Recommend practical technology improvements aligned with operational needs and organizational priorities.
- Analyze workflows to identify inefficiencies, manual processes, and opportunities for improvement.
- Help design and implement system enhancements and automation that simplify work and improve consistency.
- Evaluate the effectiveness of changes and identify opportunities for continued optimization.
- Develop and maintain reports, dashboards, and data visualizations that support operational decision-making.
- Help maintain data accuracy, consistency, and integrity across supported applications.
- Support data governance and reporting initiatives that improve access to reliable organizational information.
- Participate in technology implementation projects, including system configuration, testing, and deployment.
- Coordinate user acceptance testing, change management activities, and end-user training.
- Collaborate with vendors, technical partners, and internal teams to resolve issues and support successful adoption.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
