Business Systems Analyst

VITAS Healthcare•Miramar, FL

About The Position

The Business Systems Analyst collaborates with business stakeholders and technical teams to define functional and technical requirements for applications, enhancements, fixes, and upgrades, with a focus on IT Asset Management (ITAM), VITAS artificial intelligence tools, and related integrations. The role evaluates current processes and system workflows, identifies desired future states, and recommends process improvements and AI-enabled automation. The analyst partners with ITAM, Field Support, Service Desk, and Human Resources to define asset lifecycle requirements, including receiving, inventory, assignment, reassignment, employee separation, recovery, and retirement. The role establishes workflow and documentation requirements for chain of custody, analyzes asset data across ServiceNow, device management platforms, and physical inventories, and defines processes to reconcile discrepancies and improve record accuracy. The position develops business and technical requirements documentation, facilitates solution-design sessions, documents functionality and acceptance criteria, and defines ownership, routing, notifications, and completion criteria for asset workflows. It applies SDLC methodologies, creates process maps and models, evaluates project feasibility and costs, and supports user acceptance testing and post-implementation analysis. The analyst maintains working knowledge of VITAS applications and learns technologies and systems that support ITAM processes and interface with VITAS AI tools.

Requirements

Three to five years of related experience in business systems analysis, requirements development, or a comparable role.
Experience analyzing or supporting IT asset management processes, including inventory control, asset assignment, chain of custody, equipment recovery, and lifecycle tracking.
Working knowledge of ServiceNow asset management capabilities or comparable enterprise asset management platforms.
Ability to evaluate asset data, identify incomplete or inconsistent records, and translate findings into process and system requirements.
Experience participating in medium to large projects as a Business Analyst, Task Lead, or Subject Matter Expert.
Demonstrated ability to prepare clear, comprehensive requirements documentation for business and technical audiences.
Ability to learn unfamiliar applications, understand system integrations, and assess their impact on business processes.
Ability to manage multiple assignments simultaneously and adapt to changing priorities.
Ability to communicate tactfully and effectively, verbally and in writing, with department heads, managers, coworkers, and vendors to resolve problems and negotiate solutions.
Proficiency with Microsoft Office applications, including Outlook, Excel, and Word, and tools used for process mapping and requirements documentation.

Nice To Haves

Familiarity with device management platforms, such as Jamf, and their relationship to enterprise asset records.
Familiarity with AI-enabled tools, workflow automation, or enterprise system integrations.
Bachelor’s degree in computer science, general sciences, healthcare, business administration, or a related field from an accredited college or university, or the international equivalent.
Certified Business Analysis Professional (CBAP) certification.
Relevant IT asset management or ServiceNow credentials.
AI-related education or credentials, such as the IBM SkillsBuild Artificial Intelligence Fundamentals digital credential or PMI Certified Professional in Managing AI (PMI-CPMAI) certification.

Responsibilities

Collaborate with business stakeholders to define functional and technical requirements for applications, enhancements, fixes, and upgrades, particularly those related to ITAM, VITAS AI tools, and integrations.
Evaluate current business processes and system workflows, define desired future states, and identify process-improvement and AI-enabled automation opportunities.
Partner with ITAM, Field Support, Service Desk, and Human Resources to define asset lifecycle requirements.
Establish workflow and documentation requirements supporting chain of custody and linking equipment transfers to requests or tickets, including ownership, location, condition, and asset status.
Analyze asset data across ServiceNow, device management platforms, and physical inventories; identify discrepancies and define reconciliation processes.
Develop Business Requirements Documents (BRDs) and Technical Requirements Documents (TRDs) that translate business needs into actionable implementation requirements.
Facilitate design sessions with business stakeholders and technical teams to evaluate proposed solutions, system dependencies, and integration needs.
Document system functionality and acceptance criteria using techniques such as use cases and user stories.
Define task ownership, routing, notifications, and completion criteria for asset workflows so returned equipment is accounted for and returned to stock, reassigned, or retired as appropriate.
Manage requirements uncertainty and ambiguity in a changing business environment.
Apply SDLC methodologies, approaches, and tools during requirements development and solution implementation.
Develop process maps and models illustrating business workflows, system interactions, and information flows.
Conduct feasibility studies, trade-off analyses, cost analyses, and business cases for IT projects.
Support user acceptance testing; analyze system operations during and after implementation and recommend improvements based on test results, user feedback, and business outcomes.
Maintain working knowledge of VITAS applications and learn technologies and systems that support ITAM processes and interface with VITAS AI tools.