IT Business Systems Analyst I

County of Riverside•Riverside, CA

1d•Onsite

About The Position

The County of Riverside's Auditor-Controller's Office is hiring an IT Business Systems Analyst I assigned to Riverside. The incumbent serves as a process and technical resource, supporting critical operating systems and departmental advancements and assisting with technology modernization efforts. The position supports, maintains, and enhances internal applications such as Aumentum and Workiva; oversees the AWS environment and applications developed within it; and works with accounting and administration teams to ensure system reliability, efficiency, and alignment with business needs. Duties also include troubleshooting application, software, and hardware issues; coordinating with vendors and internal IT teams; supporting system updates, releases, and integrations; and participating in system testing, requirements development, process evaluations, and implementation of new or updated workflows. The role is responsible for upholding applicable state and federal requirements across supported systems.

Requirements

Meet one of the minimum qualification options: complete 30 semester or 45 quarter units at an accredited college or university, preferably in computer science, computer information systems, data processing, information management, or a related field; or have one year of IT job-related experience with the County of Riverside or equivalent.
Knowledge of principles, methods, and techniques used in the IT Business Systems Analyst series; principles and techniques applied to IT devices, applications, and systems; organization and administration; and documentation, recordkeeping, storage, and retrieval is preferred.
Ability to gather and analyze data, reason logically, draw valid conclusions, and make appropriate recommendations.
Ability to resolve technical problems and identify more efficient uses of IT resources.
Ability to perform systems analysis and problem-solving work.
Ability to interpret and follow written and oral instructions and prepare concise reports and documents.
Ability to establish and maintain effective working relationships with staff, customers, employees, and the public, and communicate effectively with people at all organizational levels.
Applicants must be legally authorized to work in the United States at the time of application.

Nice To Haves

Experience with financial applications such as Aumentum, Workiva, or similar systems.
Experience providing help desk support for hardware- and software-related issues.
Experience maintaining hardware and system updates.
Systems analysis theory, processes, and techniques.
Project specification development and application design.
Writing and modifying technical and user documentation.
Data modeling techniques and preparation of flow process diagrams and other design graphics.
Applying industry or County standards and conventions for systems analysis and quality assurance.
Installation, testing, and migration processes and techniques.
Quality and version control processes.
Use of packaged, off-the-shelf, and third-party application software, including office automation tools.
Internal consulting with clients at various organizational levels.
Writing code and scripts, writing process descriptions, and working with client-server environments.

Responsibilities

Analyze and design business processes by evaluating current and proposed information, process flows, available and emerging technology hardware and software, and costs and benefits.
Develop and document user requirements based on end-user input for new and existing systems, business processes, and applications.
Select and recommend software or hardware based on systems analysis and evaluation of products and vendors.
Create requests for proposal (RFPs) or requirements specifications and evaluate proposal submissions.
Implement new or modified processes and systems through design, application development, installation, and testing.
Modify software and customize business applications and interfaces.
Coordinate and communicate with end users, management, staff, and vendors about project issues and status.
Develop project work plans and schedules, and monitor project resources, including staff time, vendor work, and finances.
Prepare project documents, requirements, reports, feasibility studies, cost-benefit analyses, and quality assurance and control standards.
Maintain, support, and administer software applications.
Provide customer support, training, and problem analysis for software applications.
Support, maintain, and enhance internal applications such as Aumentum and Workiva and oversee the AWS environment and applications developed within it.
Troubleshoot application, software, and hardware issues and coordinate with vendors and internal IT teams.
Support system updates, releases, and integrations, and participate in testing, requirements development, system process evaluations, and workflow implementation.
Uphold state and federal requirements across supported systems.