IT Business Systems Analyst
NextEra Energy•Coral Gables, FL
About The Position
The Conversational AI Business Analyst works with business stakeholders, product owners, and development teams to define requirements and support delivery of AI-powered customer experience solutions. These solutions include chatbots, virtual assistants, generative AI, and contact center automation.
Requirements
- At least 3 years of Business Analyst experience in technology or digital transformation.
- Experience with Agile methodologies, Jira, and requirements management.
- Strong analytical, communication, and stakeholder management skills.
Nice To Haves
- Familiarity with conversational AI, generative AI, chatbots, or contact center technologies.
- Experience with Salesforce, Amazon Connect, or API integrations.
Responsibilities
- Gather, document, and translate business requirements into user stories and acceptance criteria.
- Collaborate with business and technical teams to design conversational AI solutions and customer journeys.
- Support Agile delivery, backlog refinement, sprint planning, and release activities.
- Identify and manage dependencies, risks, and requirement gaps.
- Partner with testing teams to validate solutions through SIT, UAT, and production readiness.
- Analyze AI performance and identify opportunities to improve customer experience and automation.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
