IT Systems Analyst

Arq Solutions LLC•Armistead, LA

17h

About The Position

The IT Systems Analyst provides broad business IT support for Coushatta and Natchitoches manufacturing locations onsite and Corbin manufacturing and Denver corporate locations remotely. The role provides advanced desktop, server, networking, cloud, and endpoint support for software, hardware, peripherals, and mobile devices. It resolves escalated issues, administers assigned systems, supports cybersecurity and IT governance requirements, and independently leads smaller technical initiatives. The position requires strong written and verbal communication with technical and non-technical staff and a strong customer-service focus. This is a full-time position reporting to local site IT management and the company VP of IT. The role also supports manufacturing-site technology and coordinates changes that may affect production connectivity and business continuity. It mentors IT Systems Analyst I personnel and complies with company policies, security requirements, change-management processes, and environmental, health, and safety requirements.

Requirements

High school diploma or equivalent.
Two to five years of progressively responsible IT support, systems administration, or infrastructure experience is preferred.
Demonstrated experience independently troubleshooting business systems, supporting end users, and administering assigned IT services.
Required knowledge of Microsoft Windows 10 and 11 and Microsoft 365 administration.
Required Active Directory administration and working knowledge of Microsoft Entra ID.
Required knowledge of Windows Server fundamentals, endpoint management, software deployment, and patching.
Required PowerShell or comparable scripting skills for routine administrative tasks.
Required knowledge of ticket management, incident escalation, change control, and technical documentation.
Required knowledge of iOS and Android mobile operating systems.
Required hardware knowledge of servers, desktops, laptops, mobile devices, and peripheral devices.
Required hardware knowledge of network switches, wireless networking, printers, and basic storage systems.
Ability to independently prioritize and resolve complex technical issues with sound judgment.
Ability to provide exceptional customer service and communicate effectively with technical and non-technical staff.
Ability to manage multiple priorities, coordinate stakeholders, and deliver assigned projects.
Ability to identify root causes, improve processes, and develop practical automation.
Strong attention to detail, security awareness, and documentation discipline.
Ability to collaborate across locations, mentor less-experienced IT personnel, adapt to changing business needs, and expand technical responsibilities.

Nice To Haves

Experience supporting multi-site operations or manufacturing environments.
Associate’s or Bachelor’s degree in Information Systems, Computer Science, Networking, or a related field; equivalent relevant experience and certifications will be considered.
Knowledge of Microsoft Azure and hybrid identity environments, Okta or comparable single sign-on platforms, Microsoft Defender, endpoint security and data protection controls, Microsoft SQL Server fundamentals and enterprise application support, Hyper-V or comparable virtualization, or Microsoft Intune or comparable device management platforms.
Hardware knowledge of enterprise network storage and virtualization hosts, Fortinet firewalls, VPN infrastructure, and manufacturing-site network equipment.
CompTIA Network+ or Security+ certification.
Microsoft Azure Fundamentals (AZ-900) or Microsoft 365 certification.
Cisco CCNA or equivalent networking certification.

Responsibilities

Diagnose and resolve complex incidents and escalated service tickets involving desktops, servers, printers, network equipment, mobile devices, applications, and connectivity.
Administer assigned Microsoft 365, Active Directory, and Microsoft Entra ID functions, including user access, groups, device management, and identity troubleshooting.
Support Windows Server, virtualization, storage, backups, and system monitoring; identify recurring issues and recommend corrective actions.
Troubleshoot LANs, WANs, switches, firewalls, VPN connectivity, and network segments with site IT management and service providers.
Perform endpoint provisioning, software deployment, patching, vulnerability remediation, and device lifecycle processes in accordance with company standards.
Support cybersecurity controls, access reviews, incident response, change control, and IT governance, including collecting evidence for applicable audits.
Develop and maintain PowerShell scripts or other approved automation to improve efficiency, consistency, and support quality.
Lead smaller IT projects and technical improvements, including planning, testing, implementation, documentation, and stakeholder communication.
Support manufacturing-site technology and coordinate changes affecting production connectivity and business continuity with appropriate site personnel.
Assist with end-user training, onboarding and offboarding, software license tracking, asset inventory, data retention, and secure equipment disposal.
Create and maintain technical documentation, procedures, diagrams, and end-user training materials using approved tools.
Mentor IT Systems Analyst I personnel through troubleshooting guidance, knowledge sharing, and review of established procedures.
Protect confidential company information and follow company policies, security requirements, and approved change-management processes.
Maintain technical knowledge through continuing education, certifications, professional resources, and evaluation of emerging technologies.
Comply with company environmental, health, and safety requirements, including participation in required programs and meetings.