IT Systems Analyst
About The Position
A.H. Beck Foundation Co., Inc. is seeking an IT Analyst to support and improve the technology employees rely on. The role begins with hands-on IT support and automation and expands into supporting and improving the business applications used by company teams. The successful candidate takes ownership of assigned systems, follows through on requests, seeks ways to improve efficiency, works independently, communicates progress, and knows when to ask questions or escalate issues. The position provides endpoint and account administration, including employee onboarding and offboarding; deployment and support of Windows computers, iPhones, iPads, printers, and peripherals; inventory and license recordkeeping; and routine Microsoft 365, Active Directory, and Entra ID administration. It also involves maintaining endpoint management configurations, automating routine tasks with scripts, investigating recurring issues, supporting business applications, and maintaining technical documentation. The analyst serves as a primary contact for employee IT requests, manages requests through resolution, and assists with IT implementations, upgrades, and other projects. The position is full-time and in-office in San Antonio, Texas, with occasional travel to company offices or project locations.
Requirements
- Relevant experience in IT support, systems support, or a similar role.
- Working knowledge of Windows, Microsoft 365, Active Directory or Entra ID, mobile devices, and basic network troubleshooting.
- Practical experience using PowerShell or similar tools to automate tasks or solve problems.
- Interest in learning business applications and how they support day-to-day operations.
- Strong troubleshooting skills and ability to learn unfamiliar systems, investigate problems, and work through solutions.
- Clear communication skills and a patient, practical approach to supporting employees with varying levels of technical knowledge.
- Organized and detail-oriented approach to managing access, implementing changes, and maintaining documentation.
- Ability to prioritize competing requests, follow through on commitments, and keep others updated on progress and obstacles.
- Sound judgment when handling sensitive information, making system changes, and determining when additional assistance is needed.
- Relevant education, certifications, or equivalent hands-on experience.
Nice To Haves
- Examples of taking ownership of a system, process, or recurring task and keeping it running reliably over time.
- Examples of building a script or automated workflow that reduced manual work or improved accuracy.
- Experience using endpoint management tools to deploy software, manage updates, or apply configurations across multiple devices.
- Examples of identifying a recurring problem and implementing a lasting solution.
- Experience creating documentation and procedures that made support or administration more consistent.
- Demonstrated technical ability, curiosity about business processes, and a track record of learning and following through.
Responsibilities
- Coordinate and complete employee onboarding and offboarding, including account setup, access changes, equipment preparation, deployment, and recovery.
- Deploy, configure, and support Windows computers, iPhones, iPads, printers, and other peripherals.
- Maintain equipment inventory, device assignments, and software license records; coordinate purchases, repairs, replacements, and returns.
- Perform routine Microsoft 365, Active Directory, and Entra ID administration, including user accounts, group memberships, mailbox access, and license assignments.
- Maintain endpoint management configurations, including device enrollment, software deployment, update policies, and compliance settings.
- Build and maintain scripts that automate routine IT tasks such as account setup, onboarding, offboarding, and reporting.
- Investigate recurring technical issues, identify root causes, and implement improvements that reduce repeat support requests.
- Learn and help support business applications, beginning with user access and permissions and progressing to configuration and workflow improvements.
- Build and maintain documentation covering system configurations, standard operating procedures, troubleshooting, and employee instructions.
- Serve as a primary point of contact for employee IT requests, resolving hardware, software, account, and connectivity issues and escalating more complex problems as needed.
- Manage support requests through resolution, document work, and keep employees informed of progress.
- Assist with system implementations, upgrades, and other IT projects, including occasional support at company offices and project locations.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
