IT Systems Analyst

Associa•Town of Wallkill, NY

1d•Remote

About The Position

The IT Systems Analyst maintains, troubleshoots, and repairs computer hardware, software, network, and minor server problems. The role installs hardware, performs software upgrades, provides desktop administration, and administers and acquires mobile devices, serving as the primary support administrator for smartphones, tablets, and non-Windows devices. The analyst provides technical advice and support to system users and performs a variety of business operations support tasks. The position involves work of moderate complexity and impact and requires the ability to work independently and collaboratively in a fast-paced environment. This is a remote position for candidates residing in Florida. Periodic travel to branch locations within the assigned geographic area may be required.

Requirements

Bachelor's degree.
Three to five years of directly related or closely related experience.
Technical certifications.
Ability to maintain, troubleshoot, and repair computer hardware, software, networks, and minor server configurations.
Knowledge of Windows 10 and 11.
Knowledge of Microsoft Active Directory.
Knowledge of TCP/IP networking protocols.
Professional phone, interpersonal, written, and verbal communication skills.
Proficient project management skills.
Self-motivated, proactive, detail-oriented, and able to work as part of a team.
Time-management and time-critical prioritization skills.

Responsibilities

Coordinate with team members and other service support groups to resolve incidents and requests.
Provide tier 2 technical support and service restoration for daily operations and project efforts.
Install, configure, customize, troubleshoot, upgrade, integrate, and maintain systems, software, workstations, printers, wireless devices, and handheld devices.
Deploy and report updates using Systems Management Server, System Center Configuration Manager, or similar enterprise desktop management tools.
Create software images for end-client device deployment or provide device recovery solutions.
Support and collaborate with team members and other technical staff.
Resolve incidents and track computer systems and device inventory, maintaining accurate information for asset management, billing, and licensing.
Use analytical and creative problem-solving skills and standard processes and technologies to support secure, reliable access to systems, applications, and infrastructure.
Collaborate with, support, advise, and educate customers and team members on services, sensitive-data handling, and incident resolution.
Promote customer understanding of the IT service provider model.
Identify gaps in procedures and processes, recommend improvements, and contribute to hardware, software, and service enhancements.
Develop and edit customer and technical support knowledge-base documentation.
Communicate with department staff to understand customer needs, build support for enhancements, and foster collaboration.
Advocate for customer needs, escalate incidents and requests, and help customers resolve issues independently.
Perform other duties as assigned.