IT Systems Analyst

Goodwill of Central and Northern Arizona

2d • Onsite

About The Position

Provides technical expertise in analysis, design, and implementation for the IT Department. Applies knowledge of programming practices, procedures and applications to diagnose potential repairs and upgrades for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Assists the System Administrator and ERP Administrator, as needed.

Requirements

• Bachelor of Science degree in Computer Science or Information Technology, or equivalent experience.
• 1-2 years’ experience working as an IT Analyst.
• Extensive knowledge of PC hardware and software.
• Knowledge of shell scripting languages.
• Experience in a help desk role.
• Experience with Internet and web technologies.
• Ability to collaborate and work effectively in partnership with others.
• Strong customer service orientation.
• Ability to multitask and work in a fast-paced environment.
• Valid drivers' license and clean MVR.
• Ability to pass a background check and drug screen, where applicable for position.
• Ability to speak and read English proficiently.
• Ability to obtain or currently retains a Fingerprint Clearance Card.

Responsibilities

• Troubleshoots issues to implement repairs, as well as upgrading PCs and peripherals.
• Develops and maintains applications and software on the Internet and Intranet websites.
• Provides technical assistance in hardware and software purchases and implementation.
• Sets up and installs workstations, printers, and peripherals, configuring for the networks as appropriate.
• Applies the principles and techniques of computer programming to specific organizational needs and problems.
• Responsible for escalations from the Service Desk on hardware and software technical issues to end-users in an enterprise networked environment.
• Sets up and monitors application logs, writing clear and concise documentation.
• Ensures compliance with availability and performance standards.
• Responsible for the planning, implementation and maintenance of IT security systems.
• Provides support of Azure, Active Directory, O365, Okta, D365 and ERP system.
• Trains and guides Team Members with solutions, process workflows and software best practices.
• Assists the System Administrator and ERP Administrator, as needed.
• Complies data analysis and reporting for various software initiatives and projects.
• Maintains regular and consistent in-person attendance.
• Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
• Performs other related duties, as assigned.

Benefits

• 3 Medical Plans.
• Employer Funded Health Reimbursement Account (HRA).
• 3 Dental Plans.
• Vision Plan.
• 401K Traditional and Roth Plans.
• Employer Paid Life Insurance.
• Employee Assistance Program (EAP).
• Paid Time Off; Sick and Vacation.
• Paid Holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level