IT Systems Analyst

GUARDIAN ENERGY MANAGEMENT LLC•Janesville Township, MN

2d•$30 - $45•Onsite

About The Position

Guardian Energy has an exciting opportunity for an IT Systems Analyst to join the IT team. As an IT Systems Analyst, you will play a key role in supporting and enhancing Guardian's technology environment by developing a strong understanding of the organization's IT systems, infrastructure, and business processes. You will be the IT resource on-site at an ethanol manufacturing facility. You will collaborate with internal stakeholders and external vendors to identify technology needs, support business objectives, and drive continuous improvement across IT systems and services. In this role, you will build and maintain strong working relationships while effectively communicating technical information to both technical and non-technical audiences. Success in this position requires strong problem-solving and time-management skills, a customer-focused mindset, and a curiosity for emerging technologies and industry trends. You will provide support for a variety of technology platforms, including desktops, laptops, servers, mobile devices, and related infrastructure. The role requires the ability to work independently, manage multiple priorities, and collaborate with team members to resolve service requests and technical issues. Additionally, this position requires a foundational understanding of networking concepts and the administration of network infrastructure components, including switches, wireless devices, and other network-connected systems. This position may require travel to all plant locations as needed to support plant projects & initiatives approximately 5% and will be based at our Janesville, MN location.

Requirements

Five to seven years of hands-on experience working in manufacturing environment, network or end-user desktop support role
Operations or manufacturing environment experience required
Microsoft Office 365
Windows 7 through Windows 11
Windows Server 2012 through current
Remote Desktop support
Active Directory
Advanced printer / peripheral device troubleshooting
TCP/IP, DNS and DHCP
Remote support for handheld smartphones and tablets
Strong communication and teamwork skills as this position requires frequent interaction with clients and managed services team members.
Excellent time management skills
Ability to handle multiple support requests simultaneously and prioritize tasks as needed
Valid Driver’s License required.

Nice To Haves

Associate or bachelor’s degree in computer science, information systems or related field preferred.

Responsibilities

Provide exceptional customer service in person, via phone and email as appropriate.
Act as on-site technical support for location.
Resolve issues including troubleshooting hardware and software issues.
Perform user administration duties.
Procurement of IT equipment, maintaining inventory and safeguarding of such equipment.
Act as a resource for Managed Services staff regarding company specific questions.
Provide support for company line of business applications including troubleshooting, installation and configuration of advanced level software and hardware.
Upgrade planning – impact to existing processes or other applications
Connectivity issues
User access
Backups
Security
Training
Documentation
Work with application vendors and Managed Services provider to isolate root cause of issues
Analyze and diagnose technical issues, identify root causes and apply appropriate solutions in a timely manner.
Build and maintain effective working relationships with internal and external groups including executive-level team members, end users and vendors.
Collaborate across multiple teams, such as developers, system administrators or network engineers to resolve complex issues.
Independently drive communication with remote teams (RSM) and other IT professionals to ensure success at Guardian.
Work collaboratively with other key players on project planning to ensure all interconnectivity tasks are identified and addressed in project scopes.
Stay up to date with current technologies and technical developments.
Perform all duties as deemed necessary for the success of the department and company.
Other duties and special projects as assigned.