IT Systems Analyst

Fairmount Park, Inc. • Summit Township, PA

4d • $25

About The Position

Installs, operates, and conducts high-level repairs to computer systems. The role maintains network operating systems and virtual server environments, secures system data through backup operations, administers Active Directory accounts and telecommunications phone systems, and supports audiovisual equipment and events. It troubleshoots complex system problems, provides high-level user support, maintains job logs and distributes reports, responds to support requests, documents incidents and changes, and follows and enforces departmental procedures. The position also supervises and develops the technical skills of IT technicians and performs other duties as requested or assigned.

Requirements

• High school diploma or technical school certificate.
• Three or more years of related experience, or an equivalent combination of education and experience.
• Functional knowledge of Microsoft Office applications, Microsoft desktop operating systems, Microsoft server operating systems, data backup utilities, helpdesk software, VMware, Cisco/Avaya phone systems, and PC hardware.
• Ability to obtain and maintain all necessary licensing.
• Ability to interact with others while maintaining a positive and courteous demeanor.

Nice To Haves

• A-Plus, MCSE, or CNA certification preferred.

Responsibilities

• Maintain network operating systems.
• Maintain the virtual server environment.
• Secure system data through backup operations.
• Create and maintain Active Directory accounts.
• Administer telecommunications phone systems.
• Administer audiovisual equipment and set up and remove AV equipment for events.
• Troubleshoot complex system problems and provide high-level support to users.
• Maintain job logs and distribute reports to end users.
• Receive and respond to incoming calls, pages, and emails regarding PC or hardware problems.
• Use the incident reporting system for problem reporting and change management; accurately document hardware failures, repairs, installations, and removals.
• Follow and enforce departmental standards, security, run instructions, backup and recovery, and shift turnover procedures.
• Supervise and develop the technical skills of IT technicians.
• Perform other duties as requested or assigned.

Benefits

• Voluntary full-time employment benefits include medical, dental, and vision insurance; life, AD&D, critical illness, and hospital insurance; short- and long-term disability; identity/legal protection; and access to FSA and HSA accounts.
• Full- and part-time employees are eligible to contribute to traditional and/or Roth 401(k) plans.
• Employee Assistance Program offering counseling on topics including mental health, finances, adult care, disability, and grief.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED