IT Systems Analyst

Trilogy Health Services, LLC • Louisville, KY

6d • Hybrid

About The Position

The IT Systems Analyst analyzes, designs, implements, and maintains information systems to meet organizational business needs. The role gathers and analyzes requirements, develops system specifications, performs system testing, and provides technical support and training to end-users. It may also involve system integration, data management, and troubleshooting technical issues.

The analyst provides advanced application support, training, and problem resolution for corporate software applications; serves as a liaison between software vendors and end-users; and represents IT management during campus visits to address open IT issues or concerns. The role provides Tier 2 and Tier 3 consulting, troubleshooting, and problem-solving support for supported computer hardware and software products. It also manages the ServiceNow ticketing system, follows up on open calls, and works professionally and courteously with end-users and IT colleagues. Other duties may be assigned.

Requirements

• High school diploma or GED.
• 3–5 years of experience.
• Able to perform sitting, standing, bending, reaching, stretching, stooping, walking, and intermittent movement during working hours.
• Able to lift at least 50 pounds.
• Able to maintain verbal and written communication with co-workers, supervisors, residents, family members, visitors, vendors, and other business associates.

Nice To Haves

• Associate degree preferred.
• Microsoft 365 Certified: Fundamentals preferred.
• Microsoft Certified: Power Platform Fundamentals preferred.
• Microsoft Certified: Security, Compliance, and Identity Fundamentals preferred.

Responsibilities

• Provide advanced application support, training, and problem resolution for corporate software applications.
• Act as a liaison between software vendors and end-users to update systems and resolve conflicts.
• Represent IT management during campus visits to address open IT issues or areas of concern.
• Provide Tier 2 and Tier 3 end-user consulting, troubleshooting, and problem-solving support for supported computer hardware and software products.
• Manage the ServiceNow ticketing system to ensure open tickets are closed, generate new requests, and route tickets to appropriate team members.
• Interact professionally and in a friendly manner with end-users and IT team members.
• Follow up on open calls and assist co-workers with follow-up.
• Perform other duties as assigned.

Benefits

• Competitive salaries and weekly pay.
• 401(k) company match.
• Mental Health Support Program.
• Student loan repayment and tuition reimbursement.
• Health, vision, dental, and life insurance beginning on the first of the month after the start date.
• First-time homebuyers’ program.
• HSA/FSA.
• Hybrid work environment.
• Six months of training and orientation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED