IT Systems Analyst

A.H. Beck Foundation Co., Inc. • Converse, TX

1d • Onsite

About The Position

A.H. Beck Foundation Co., Inc. is seeking an IT Analyst to support and improve the technology employees rely on. The role begins with hands-on IT support and automation and expands to supporting and improving business applications. The analyst is expected to take ownership of assigned systems, follow through on requests, improve everyday work, work independently, communicate progress, and recognize when to ask questions or escalate issues.

The position provides endpoint and account administration, automation and business-systems support, employee technical support, and assistance with IT projects. It is a full-time, in-office role in San Antonio, Texas 78109, scheduled Monday through Friday from 8:00 a.m. to 5:00 p.m. Occasional travel to other company offices or project locations may be required. Applicants must be authorized to work in the United States; the company does not provide employment visa sponsorship now or in the future.

Requirements

• Relevant experience in IT support, systems support, or a similar role.
• Working knowledge of Windows, Microsoft 365, Active Directory or Entra ID, mobile devices, and basic network troubleshooting.
• Practical experience using PowerShell or similar tools to automate tasks or solve problems.
• Interest in learning business applications and how they support day-to-day operations.
• Strong troubleshooting skills and ability to learn unfamiliar systems, investigate problems, and work through solutions.
• Clear communication skills and a patient, practical approach to supporting employees with varying levels of technical knowledge.
• Organization and attention to detail when managing access, implementing changes, and maintaining documentation.
• Ability to prioritize competing requests, follow through on commitments, and keep others updated on progress and obstacles.
• Sound judgment when handling sensitive information, making system changes, and determining when additional assistance is needed.
• Relevant education, certifications, or equivalent hands-on experience.
• Authorization to work in the United States.

Nice To Haves

• Examples of taking ownership of a system, process, or recurring task and keeping it running reliably over time.
• Examples of building a script or automated workflow that reduced manual work or improved accuracy.
• Experience using endpoint management tools to deploy software, manage updates, or apply configurations across multiple devices.
• Examples of identifying a recurring problem and implementing a lasting solution.
• Experience creating documentation and procedures that made support or administration more consistent.
• Demonstrated technical ability, curiosity about business processes, and a track record of learning and following through.

Responsibilities

• Coordinate employee onboarding and offboarding, including account setup, access changes, equipment preparation, deployment, and recovery.
• Deploy, configure, and support Windows computers, iPhones, iPads, printers, and other peripherals.
• Maintain equipment inventory, device assignments, and software license records, and coordinate purchases, repairs, replacements, and returns.
• Perform routine Microsoft 365, Active Directory, and Entra ID administration, including user accounts, group memberships, mailbox access, and license assignments.
• Maintain endpoint management configurations, including device enrollment, software deployment, update policies, and compliance settings.
• Build and maintain scripts to automate routine IT tasks such as account setup, onboarding, offboarding, and reporting.
• Investigate recurring technical issues, identify root causes, and implement improvements that reduce repeat support requests.
• Learn and support business applications, beginning with user access and permissions and developing toward configuration and workflow improvements.
• Create and maintain documentation for system configurations, standard procedures, troubleshooting, and employee instructions.
• Serve as a primary point of contact for employee IT requests and resolve hardware, software, account, and connectivity issues, escalating more complex problems as needed.
• Manage support requests through resolution, document work, and keep employees informed of progress.
• Assist with system implementations, upgrades, and other IT projects, including occasional support at company offices and project locations.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed