Director, IT Business Systems Analyst

RTI International•Durham, NC

1d•$175,000 - $190,000

About The Position

RTI Health Solutions (RTI-HS), a wholly owned subsidiary of RTI International, is an independent research organization providing healthcare consulting and research expertise to pharmaceutical, biotechnology, and medical device clients. The Director, IT Business Systems Analyst leads a team of business systems analysts and aligns IT initiatives with business objectives. The role oversees analysis, design, and implementation of business systems, and works with IT, operations, business units, and senior leadership to improve processes and deliver technology enhancements that support strategic goals. The Director develops a business systems analysis roadmap, prioritizes initiatives, and oversees requirements gathering, solution delivery, project execution, quality, and governance. The role also owns the full lifecycle of enterprise integrations for RTI Health Solutions’ ERP and CRM systems, including integrations between Deltek Vision/Vantagepoint and Oracle, and between Deltek Vision/Vantagepoint and Salesforce. Integration responsibilities span architecture, development, testing, deployment, production support, standards, monitoring, and fault management. The Director leads adoption of Agentic AI capabilities within ERP and CRM and serves as primary administrator for Deltek Vision/Vantagepoint and Salesforce. The position requires a master’s degree and 14 years of directly related experience. The anticipated hiring salary range is $175,000–$190,000. RTI describes its total rewards package as including paid time off, merit-based annual increases, bonus opportunities, recognition, insurance plans, retirement savings, paid parental leave, adoption and infertility assistance, education and development reimbursement, and an employee assistance program.

Requirements

Master’s degree and 14 years of directly related experience.
Proven experience leading large-scale IT projects and managing cross-functional teams.
Strong understanding of business processes and ability to align technology solutions with business needs.
Excellent communication, leadership, and stakeholder management skills.
Proficiency in business analysis methodologies, project management frameworks, and enterprise application platforms.
Knowledge of IT governance, risk management, and compliance standards.
Ability to prioritize multiple tasks.
Ability to work well with others.
Ability to listen and communicate well verbally and in writing.
Ability to work independently.
Attention to detail and accuracy.

Responsibilities

Lead, mentor, and develop a team of business systems analysts, fostering collaboration and continuous improvement.
Develop and execute a strategic roadmap for business systems analysis aligned with IT strategy and business goals.
Partner with senior leadership to identify and prioritize IT projects that improve operations and drive growth.
Oversee business process analysis and identify technology opportunities to improve efficiency and effectiveness.
Ensure successful design, development, and implementation of business systems, including ERP, CRM, and other enterprise applications.
Lead requirements gathering and ensure business needs are accurately captured and translated into functional specifications.
Oversee IT project planning, execution, and delivery, ensuring completion on time, within scope, and within budget.
Collaborate with project managers to allocate resources and manage project risks and issues.
Ensure project deliverables meet quality standards and align with business objectives.
Serve as a liaison between IT and business units to support effective communication and aligned expectations.
Monitor business systems performance and identify opportunities for optimization and enhancement.
Track industry trends and emerging technologies and recommend solutions to improve business operations.
Implement best practices in business systems analysis, project management, and IT governance.
Own the full lifecycle of inbound and outbound enterprise integrations for the ERP and CRM systems, including integrations between Deltek Vision/Vantagepoint and Oracle, and Deltek Vision/Vantagepoint and Salesforce.
Oversee integration architecture, development, testing, deployment, and production support.
Support integrations involving currency exchanges; HR processes such as payroll, timecards, and hours worked; and financial processes such as basic finance information, procurement, and supply chain.
Use iPaaS vendors, which may include Oracle Integration Cloud, Workato, and similar platforms.
Govern integration development standards for REST, SOAP, FTP, and DB adapters; scheduled orchestrations; event-driven flows; and error handling patterns.
Lead the team's adoption of Agentic AI capabilities in ERP and CRM, including intelligent process automation, AI-assisted orchestration, and enterprise agent frameworks.
Define and enforce ERP and CRM best practices for retry logic, fault management, performance, and monitoring.
Serve as primary administrator for Deltek Vision/Vantagepoint and Salesforce for RTI Health Solutions.

Benefits

Competitive base salary
Generous paid time off policy
Merit-based annual increases
Bonus opportunities
Recognition program
Insurance plans, including health, dental, life, and short-term and long-term disability
Retirement savings program such as a 401(k) plan
Paid parental leave for all parents
Financial assistance with adoption expenses or infertility treatments
Financial reimbursement for education and developmental opportunities
Employee assistance program
Other offerings to support work-life balance