Business Systems Analyst I

San Diego State University • San Diego, CA

5d • Hybrid

About The Position

San Diego State University’s Enrollment Services division is seeking a Business Systems Analyst I to support business and systems analysis, data analysis, query development, testing, troubleshooting, and operational support for systems used by Admissions, Financial Aid, and Student Records. Under the direct supervision of the Senior Associate Vice President for Enrollment Services and Financial Aid, and in coordination with the Business Systems Analyst Lead, the analyst works with Enrollment Services stakeholders, campus partners, and IT project teams to document business processes, gather requirements, analyze operational needs, and support process improvements.

The role provides technical support for PeopleSoft Campus Solutions and related enterprise systems, including uAchieve, NextGen Scholarship, Slate CRM, and OnBase. Responsibilities include routine system maintenance and configuration support; developing and validating SQL queries and reports; assisting with testing system updates and enhancements; and troubleshooting issues using established procedures. The analyst also prepares business requirements, test scripts, process guides, and other documentation while maintaining confidentiality and following applicable data governance, privacy, security, and records-management requirements.

This is a full-time, benefits-eligible, permanent/probationary position designated non-exempt under the FLSA and eligible for overtime compensation. Standard work hours are Monday through Friday, 8:00 a.m. to 4:30 p.m., though they may vary with operational needs. After a training period requiring on-site presence, the position is eligible for telecommuting up to two days per week.

Requirements

• Equivalent to a bachelor’s degree in a related field; relevant education and/or experience demonstrating the required knowledge and abilities may be substituted for the required education on a year-for-year basis.
• Experience in business analysis of process improvement, application development, or project management in higher education or other regulated industries.
• Strong technical skills, including proficiency in SQL.
• Goal-oriented, with strong initiative, imagination, and organizational qualities.
• Ability to work under tight deadlines and manage multiple priorities simultaneously.
• Applicants must currently be authorized to work in the United States on a full-time basis.
• Satisfactory completion of a background check, including a criminal records check, is required for employment.

Nice To Haves

• Ability to analyze complex problems.
• Working knowledge of PeopleSoft Campus Solutions.
• Previous experience working in a college or university division supporting admissions or registration and records management.
• Familiarity with CSU and SDSU academic policies.
• Experience writing queries.

Responsibilities

• Collaborate with Enrollment Services stakeholders, campus partners, and IT teams to gather information, document processes and requirements, and identify operational and technology needs.
• Provide routine operational support for PeopleSoft Campus Solutions and related enterprise systems, including configuration updates, data validation, troubleshooting, and escalation of complex issues.
• Develop, maintain, and troubleshoot SQL queries, reports, and data extracts using established techniques; validate results for accuracy and alignment with business requirements.
• Prepare test cases, execute established test scripts, document results, and assist with testing system updates, maintenance packs, bundles, enhancements, exception processing, and error reporting.
• Assist with analyzing data and operational processes, identifying potential improvements, supporting system enhancements, and helping resolve issues across business and technology interfaces.
• Prepare business specifications, process guides, training materials, data definitions, query documentation, and other project materials.
• Provide basic system demonstrations and technical assistance to Enrollment Services staff, explain query and report results, and offer guidance on established system procedures.
• Maintain confidentiality and follow applicable data governance, privacy, security, and records-management requirements.

Benefits

• 15 paid holidays, vacation, and sick leave.
• CalPERS pension plan with retiree healthcare and reciprocal agreements with other California public retirement systems, including the UC.
• Medical, dental, and vision coverage options at low or no cost.
• CSU tuition fee waiver for employees and eligible dependents.
• Optional FlexCash, life and disability insurance, and legal and pet plans.
• Access to the library, campus events, employee groups, and volunteer and social activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level