IT Technical Tools Trainer & Systems Analyst

SAIC • McLean, VA

2d • Onsite

About The Position

SAIC is seeking a Technical Trainer and IT Systems Analyst to lead end-user training, adoption, and enablement for mission-critical tools and data systems. The role bridges technical system administration and end-user proficiency by designing instructional content, delivering live training, and serving as the primary Subject Matter Expert (SME). The position is located in McLean, Virginia and requires an active TS/SCI clearance with polygraph.

The role delivers interactive instructor-led training in person and virtually, workshops, and individual coaching for onboarding and advanced tool features. It develops and maintains training collateral, including standard operating procedures, user manuals, quick-reference job aids, workflow diagrams, and multimedia learning modules. As the application SME, the employee provides functional guidance, troubleshooting, and best-practice workflows. The position also analyzes user feedback, support tickets, and system usage metrics to identify knowledge gaps, assess training effectiveness, and improve user engagement. Training deliverables and release notes are coordinated with application updates and feature rollouts within an Agile Scrum team.

Systems analysis and data management work includes collecting, evaluating, and publishing information and statistical data from documents, records, forms, reports, plans, policies, and regulations; presenting complex and financial datasets visually; translating user feedback and operational workflows into business and production requirements; and evaluating technologies, hardware, and software—including cloud networks and tools—for applicability and integration opportunities.

Requirements

• Bachelor’s degree and at least 5 years of experience, or a master’s degree and at least 3 years of experience, or a Ph.D. and 0 years of related experience.
• Active TS/SCI clearance with polygraph.
• Demonstrated ability to work as a dedicated tools trainer and drive user engagement and adoption.
• At least 5 years of experience serving as a technical-application SME and providing guidance and troubleshooting support.
• At least 5 years of experience analyzing user feedback, support tickets, and usage data to identify training gaps and improve engagement strategies.
• At least 5 years of experience working within an Agile Scrum team environment.
• At least 5 years of experience performing technical and business requirements analysis.
• At least 5 years of experience working with and evaluating financial datasets.
• At least 5 years of experience presenting data in visualized formats such as dashboards, charts, and structured reports.
• At least 5 years of experience using tracking and task management tools such as Jira.
• At least 5 years of experience using team collaboration and documentation tools such as Confluence or equivalent.

Responsibilities

• Deliver interactive, hands-on instructor-led training in person and virtually, workshops, and one-on-one coaching for new user onboarding and advanced tool features.
• Design, create, and maintain training materials, including SOPs, user manuals, quick-reference job aids, workflow diagrams, and multimedia learning modules.
• Serve as the primary application SME, providing functional guidance, troubleshooting support, and best-practice workflows.
• Analyze user feedback, support tickets, and system usage metrics to identify knowledge gaps, measure training effectiveness, and implement targeted user engagement strategies.
• Coordinate training deliverables and release notes with application updates and feature rollouts within an Agile Scrum team.
• Collect, compile, evaluate, and publish information and statistical data contained in documents, records, forms, reports, plans, policies, and regulations.
• Present complex and financial datasets in clear, visualized formats.
• Translate user feedback and operational workflows into business and production requirements, providing architectural and engineering support.
• Analyze new technologies, hardware, and software, including cloud networks and tools, for applicability and integration opportunities within existing or proposed systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level