IT Technical Analyst

Graybar•Chesterfield, MO

About The Position

The IT Technical Analyst works with business analysts, corporate sponsors, customers, and other team members to understand requirements for software creation and changes that support business processes. The role analyzes requirements to determine technical solutions, designs solutions, and develops configurations. It manages and optimizes sales order processing functions within OMS+ and SAP, including pricing configuration and system performance, and investigates complex system and application issues through ABAP code analysis and debugging. The analyst partners with stakeholders to gather requirements and create technical specifications for system enhancements, integrations, and development initiatives. The role participates throughout the software development lifecycle, from analysis and design through testing, implementation, and post-production support; leads configuration and implementation of software changes; monitors implemented functionality; and contributes to discussions about system architecture and landscape changes. Some travel is required.

Requirements

At least 3 years of experience in a similar role with another organization.
Knowledge of principles, practices, and procedures in the field of specialization.
Knowledge of business analysts' roles and responsibilities in their assigned business processes.
Knowledge of the SAP customizing toolset, including the Implementation Management Guide (IMG).
Configuration skills in one or more modules.
Analytical, problem-solving, and conceptual skills.
Interpersonal skills.
Oral and written communication skills.
Ability to work well in cross-functional project teams.
Ability to interpret technical material in books, manuals, and technical diagrams.
Ability to follow procedures and document activities.
Ability to explain complex technical concepts in business terms.
Ability to think strategically.
Ability to perform some duties of peer IT Business Analysts in their absence.
Ability to travel as required; some travel is required.

Nice To Haves

A four-year degree is preferred.

Responsibilities

Research, analyze, design, propose, and deliver technical solutions that meet business requirements.
Manage and optimize sales order processing functions within OMS+ and SAP, including accurate pricing configuration and system performance.
Investigate and resolve complex system and application issues through ABAP code analysis and debugging.
Partner with business stakeholders to gather requirements and develop technical specifications for system enhancements, integrations, and development initiatives.
Participate in software development lifecycle phases, including analysis, design, testing, implementation, and post-production support.
Collaborate with business analysts, corporate sponsors, internal customers, functional team members, and other stakeholders to document requirements, evaluate solution alternatives, advise on options, risks, costs, benefits, and impacts, make recommendations, and present findings.
Manage the implementation and execution of software changes through design, development, testing, and implementation.
Develop design and functional specifications that guide software developers toward maintainable solutions using standard technical approaches.
Lead system configuration to satisfy business requirements in accordance with solution design.
Monitor the performance of implemented functionality and work with technical staff to identify and correct problems.
Participate in discussions about proposed changes to system architecture and landscape.