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Try It Now, FreeIT Analysts are responsible for providing technical support and expertise in building custom software systems, improving existing software, and maximizing efficiency in user workflows. When creating their resumes, IT Analysts should prioritize highlighting technical skills as well as successful projects that delivered tangible business results. Additionally, IT Analysts should focus on showcasing problem solving skills along with any relevant project management experience that demonstrates their ability to coordinate, develop, and launch complex projects on time.
Ryan Chen
ryan@chen.com
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(233) 650-5612
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linkedin.com/in/ryan-chen
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@ryan.chen
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github.com/ryanchen
IT Analyst
An IT Analyst with 4 years of experience in developing custom software, creating tracking and analysis systems, and authoring detailed documentation. Demonstrated successful problem-solving expertise to quickly resolve software issues and streamlined operations through an online portal, resulting in tracking and cost savings of 3,000 hours in labor. Proactively identified data integrity issues and trained 30+ users on software updates, ensuring successful adoption of new functions.
WORK EXPERIENCE
IT Analyst
3/2022 – Present
Mercury Management
- Developed custom software to meet user requirements, including the automation of systems, data analysis, and reporting to maximize efficiency and accuracy.
- Implemented tracking and analysis systems to uncover trends and create actionable business insights.
- Trained 30+ users on software updates, resulting in effective adoption of new functions.
IT Systems Analyst
3/2020 – 3/2022
Mindstream Solutions
- Proactively identified data integrity issues, successfully debugging them to increase accuracy of company records
- Authored detailed documentation to ensure consistency and accuracy between software updates
- Conducted meticulous research to analyze the viability of proposed large-scale projects
IT Support Technician
3/2019 – 3/2020
FusionWorks LLC
- Designed, developed, tested, and maintained software for various applications, achieving compliance with established quality standards
- Streamlined operations through an online portal, resulting in tracking and cost savings of 3,000 hours in labor
- Demonstrated successful problem-solving expertise to quickly resolve software issues and ensure operational efficiency
SKILLS & COMPETENCIES
- Systems Automation
- Data Analysis
- Reporting & Insights
- User Training & Adoption
- Data Integrity & Debugging
- Documentation & Standards
- Project Viability Research
- Software Design & Development
- Online Portal Management
- Problem-Solving & Troubleshooting
- Quality Assurance & Testing
- Cost Savings Analysis
- Process Improvement & Optimization
- Business Requirements Analysis
- Network Performance Monitoring
- Technical Writing & Documentation
- User Interface Design
- Database Management & Administration
- Cloud Computing Solutions
- Cyber Security Protocols & Analysis
- System Monitoring & Maintenance
COURSES / CERTIFICATIONS
CompTIA A+ Certification
11/2022
CompTIA
Education
Bachelor of Science in Computer Science
2016 - 2020
Georgia Institute of Technology
Atlanta, GA
- Information Technology
- Systems Engineering
