IT Technical Support Analyst

Fastenal•West Chester, OH

5d•Onsite

About The Position

Working as a full-time IT Technical Support Analyst, you will provide technical support for Fastenal's support teams, Operations, and Fulfillment systems. You will support FMI Technology hardware and applications and their associated processes across various IT systems, helping employees with day-to-day business needs. You will use your knowledge and expertise to recommend improvements to operations and support. A flexible schedule may be available after onboarding and training and upon meeting performance goals. The role includes providing 24x7 support for critical systems through an on-call rotation.

Requirements

Be at least 18 years of age.
Possess or be working toward a degree in Information Technology, Math, Statistics, Data Science, Actuarial Science, Industrial Engineering, or Process Engineering; alternatively, possess IT work experience or Fastenal work experience.
Have excellent written and oral communication skills, especially by telephone and email.
Have proficient computer skills.
Demonstrate strong math aptitude, attention to detail, and a sense of urgency.
Be highly motivated, self-directed, and customer-service oriented.
Demonstrate strong organization, planning, and prioritizing abilities.
Exhibit strong problem-solving, deductive-reasoning, and decision-making skills.
Be willing to travel.
Pass the required drug screen and background check (applicable in the US, Puerto Rico, and Guam only).

Nice To Haves

Possess 3 years of IT-related work experience.
Prior customer service experience.
Knowledge of programming languages and SQL.

Responsibilities

Provide technical support and expertise for FMI Technology hardware, applications, and systems through service tickets, phone calls, and emails.
Troubleshoot processes and debug user-interface applications, hardware, and system integrations.
Create and maintain queries and technical documentation.
Determine root causes of hardware, software, application, and database synchronization problems.
Collaborate with IT teams across a wide variety of systems.
Provide technical support for the company's level-one support teams.
Provide 24x7 support for critical systems as part of an on-call rotation.