IT Technical Support

Cordoba•Los Angeles, CA

10d•$88,000 - $92,000•Onsite

About The Position

Cordoba Corporation is seeking an IT Technical Support professional to support its Facilities Sector and Airport Development Group in Los Angeles, California. This onsite position follows established procedures to troubleshoot, coordinate, and resolve system- or hardware-related incidents. The role performs initial analysis, diagnosis, and troubleshooting; helps ensure production outages and incidents are communicated and resolved promptly; manages staff onboarding and offboarding; and provides help desk support across IT functions. The position may require work beyond the regular shift or on various shifts as needed, and the candidate must have access to a company vehicle or be willing to use a personal vehicle.

Requirements

MIS degree or equivalent job experience, with five or more years of experience.
Experience troubleshooting PC hardware, including diagnosing and resolving failures involving motherboards, power supplies, memory, and storage devices; handling upgrades, replacements, and configurations.
Experience troubleshooting network infrastructure, including LAN/WAN issues, cabling faults, switch/router configuration errors, IP conflicts, network performance and connectivity, wireless networks, and VPN issues.
Proficiency installing, configuring, and administering Windows 10 and Windows 11 operating systems.
Experience applying security patches, system updates, and driver updates.
Proficiency deploying, troubleshooting, and providing user support for standalone Microsoft Office and Microsoft 365, including Word, Excel, PowerPoint, Outlook, OneDrive, and Teams.
Ability to lift at least 40 pounds.
Ability to organize short- and long-term tasks and communicate task status to clients and management.
Effective oral and written communication skills, including the ability to explain complex issues to non-technical audiences.
Ability to work with others.
Self-starter with a results-driven focus.
Ability to assume additional responsibilities.
Demonstrated experience managing data coordination and conversion projects.
May be required to work past the regular work shift or various shifts as needed.
Must have access to a company vehicle or be willing to use a personal vehicle.

Responsibilities

Answer incoming customer emails to the Help Desk.
Follow established procedures to diagnose and troubleshoot system issues.
Analyze, determine, and document reported production outages and incidents.
Determine incident severity, impact, and nature, and escalate as needed.
Communicate clearly with other team members.
Submit tickets for new service or application requests in Freshdesk, IT Service-Now, and other related tracking applications.
Complete onboarding and offboarding functions for staff being mobilized or demobilized.
Perform hardware and software installations.
Oversee staff deployments and relocations at various locations throughout the airport footprint.
Provide IT support at Division-wide sponsored events.
Provide on-the-job training to new department staff members.
Provide computer orientation to new staff.
Assume other duties as required or needed.

Benefits

Multiple medical and dental insurance plans, with plans subsidized for employees and dependents and coverage effective the first month after hire.
Vision insurance.
Paid AD&D and life insurance.
401(k) with an employer match.
Vacation and sick leave accruals.
Nine paid holidays and other paid time off.
Flexible spending accounts for medical care and dependent care reimbursement.
Commuter benefit plans.
Employee assistance program.
Well-being benefits that include stress management, nutrition, and financial well-being.