Systems Analyst Jobs

About The Position

Requirements

• Bachelor’s degree or equivalent work experience.
• Must obtain certification in relevant applications within one (1) year of employment date.
• One (1) or more years of directly related work experience in healthcare or technology related work environment.
• Related internship experience will be considered.
• Ability to work in server operating systems such as AIX and Windows Server 2003 and 2008.
• Basic UNIX shell scripting skills.
• WinBatch scripting skills.
• Mid-level Microsoft Office skills.
• Ability to diagnose and resolve routine technology problems.
• Ability and desire to learn to resolve specialized and advanced technology problems.
• Ability to establish a set of tasks and activities associated with an intended outcome and timeline.
• Ability to take action consistent with available facts, constraints, and anticipated consequences.
• Ability to use appropriate interpersonal skills to give information to and receive information from coworkers and clients in a tactfully and professional manner.
• Ability to use effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions.
• Ability to develop new skills and teach others.
• Ability to collaborate and build consensus with stakeholders.
• Ability to understand and adhere to operational standards, policies, and procedures.
• Ability to identify risks and issues.
• Ability to develop solutions for new and unfamiliar challenges.

Responsibilities

• Provide tier-2 support of application incidents reported through the help desk.
• Perform daily monitoring of applications in production use.
• Coordinate application support with other information technology teams including Infrastructure, Integration, Reporting, and the help desk.
• Assist in the implementation of low complexity tools and workflows.
• Assist in the upgrade of applicable software or enhancements to existing workflows.
• Assist in any testing that is required as part of new implementations, enhancements or upgrades.
• Modify tables/master files, make additions and changes under the direction of senior team members.
• Implement changes using documented procedures that are compliant with department’s policies and procedures.
• Participate in team and cross-team meetings and maintain appropriate meeting records.
• Provide ongoing troubleshooting, support, and maintenance of applications; including 24/7 on call coverage as required.
• Take ownership of low complexity issues and act as a liaison between customer and other support staff to facilitate resolution.

Benefits

• C-I-CARE standards for all of patients, families and towards each other.