Business/Systems Analyst

CACI • Jessup, MD

1d • $61,100 - $122,200 • Onsite

About The Position

Responsible for providing comprehensive technical support and documentation services for intelligence community systems and applications. This role combines business/systems analysis, user support, and technical writing to facilitate client requirements collection, system maintenance, and the creation of technical documentation.

Requirements

• High school diploma or equivalent required
• Associate's degree in a technical discipline from an accredited college or university (or four (4) years of additional relevant experience may be substituted for the degree)
• Minimum 3 years of demonstrated hands-on experience with AEA or Intelligence Community (IC) tools and capabilities
• Two (2) years of experience as a technical writer on programs and contracts of similar scope, type, and complexity
• Understanding of product workflows in an operational setting
• Proficiency with multiple word processing and presentation tools such as MS Word, PowerPoint, and Visio

Nice To Haves

• Bachelor's degree from an accredited university is highly desired
• Experience with JIRA and Confluence and MS Products
• Experience working with developers to produce quality documentation and training materials
• Strong technical writing skills with understanding of basic grammar concepts and ability to write technical copy for various document types

Responsibilities

• Facilitate the process to collect and define client requirements and provide advice on process best practices
• Perform analysis on business or systems processes to identify improvements
• Work with clients to understand and define needs and develop/recommend solutions
• Produce functional design specifications based on user requirements
• Respond to complicated user questions and provide customer follow-up to ensure satisfaction
• Provide first line communications to the customer CSC team to ensure appropriate operational awareness
• Provide data flow troubleshooting, network troubleshooting, and diagnose software and hardware issues
• Interact and communicate with end-users, management, vendors, IT personnel, and Government stakeholders regarding technical considerations and associated problems, issues, or conflicts
• Identify common user challenges and work with development teams, UX teams, and product leads
• Prepare, review, revise, and maintain technical documents including software and systems engineering, system operations, testing, and user documentation
• Write and edit technical documentation for all project hardware and software, including installation, configuration, and how-to documentation
• Create code documentation for software and produce implementation guides and end-user guides for capabilities
• Prepare and maintain operations documentation, user guides, manuals, and technical publications
• Provide field, data definition, and data flow documentation
• Maintain a current internal documentation library
• Create additional SOPs as needed to perform corrective maintenance
• Prepare reports, responses, and briefings targeted to a wide range of audiences
• Coordinate layout and design of documents with ability to apply 508 compliance standards
• Assist in orienting, training, assigning, and checking the work of lower level employees
• Provide advice, guidance, and direction to other technical help desk technicians
• Follow and maintain current AEA Standard Operating Procedures (SOPs) and documented AEA Outreach Service Level Agreements (SLAs)
• Maintain and update ticket tracking tools
• Work in a collaborative environment

Benefits

• flexible time off benefit
• robust learning resources
• competitive compensation
• competitive mix of benefits options
• comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree