Systems Analyst Jobs

About The Position

Requirements

• Experience working with IT development staff on complex projects.
• Strong technical background.
• Strong data analysis and presentation skills.
• Ability to collaborate within a team environment and support deadlines.
• Ability to handle multiple tasks concurrently.
• Proven experience in business and technical requirements analysis, elicitation, modeling, verification, and methodology development.
• Exceptional analytical and conceptual thinking skills.
• Ability to influence stakeholders and work closely with them to determine acceptable solutions.
• Excellent documentation skills.
• Excellent oral and written communication skills.
• Experience creating detailed reports and giving presentations.
• Excellent planning, organizational, and time management skills.
• Ability to create systematic and consistent requirements specifications in technical and user-friendly language.
• Exceptional analytical and statistical skills, with the ability to apply them to systems issues and products as required.
• Experience in Agile, Waterfall, and Hybrid environments.
• Ability to participate effectively in teams and move the team toward completion of goals.
• Ability to resolve conflicts effectively.
• Bachelor of Science or Bachelor of Arts degree emphasizing computer science, information systems, or business administration.
• Five to seven or more years of related work experience.
• Technical understanding of CRM systems, including CRM data models, entities, relationships, business rules, workflows, and security roles.
• Competency in Microsoft Visio, Word, PowerPoint, and Outlook.
• Advanced Excel skills, including formulas, pivot tables, VLOOKUP, and macros.
• Authorization to work in the United States.

Nice To Haves

• Experience with Dynamics 365 CRM.
• Experience with CRM platforms such as Salesforce or similar systems.
• Certification of Competency in Business Analysis (CCBA) and/or Certified Business Analysis Professional (CBAP).
• Experience with Azure DevOps (ADO) or Jira for managing user stories, acceptance criteria, and backlog prioritization.

Responsibilities

• Evaluate business processes, anticipate requirements, identify areas for improvement, and elicit requirements for change.
• Understand CRM concepts including lifecycle management, lead and opportunity management, case management, customer service processes, and data management.
• Gather and analyze data to develop business requirements, identify business priorities, and recommend timelines.
• Prepare business cases describing potential benefits, options for achieving them through new or changed processes, and associated risks.
• Deliver functional specifications covering functional hierarchy, workflows, business rules, interface design and definitions, outstanding issues, data analysis, and data mapping.
• Conduct gap analyses between applications and customer requirements, and collaborate with architects and developers to estimate project impact.
• Prepare effort estimates, including research and estimates of upgrade costs and vendor package relevance.
• Evaluate vendor product release notes, determine impacts to current business processes, and assist with redesign and documentation for enhancements and revised processes.
• Translate business requirements into clear functional requirements for developers, project teams, and business owners.
• Participate in technical solution design with programmers, solution architects, and other team members.
• Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
• Develop and use standard templates to write accurate, concise requirements specifications.
• Create process models, specifications, diagrams, and charts to guide developers and project teams.
• Triage and analyze incidents and problems, providing clear analysis results that include business impact.