Computer Systems Analyst

LinTech Global • Kearneysville, WV

1d • Onsite

About The Position

The Computer Systems Analyst provides Tier II and III technical software support and problem resolution for customers. The role diagnoses problems and incidents, guides users through step-by-step solutions, and provides deeper troubleshooting for escalated incidents. The analyst conducts root cause analysis, documents resolutions to help prevent repeat issues, and contributes to continuous improvement and knowledge documentation. The position supports more than 25 systems in a fast-paced environment and requires a customer-friendly, self-motivated, detail-oriented technician who can work independently and as part of a team while maintaining professionalism.

The successful candidate will conduct technical research, collaborate with network services, software engineering, and application development teams to restore services or identify and correct underlying problems, coordinate with Tier 4 staff, and contribute to training and mentoring. The role also supports surge events and prioritization of mission-critical outages. The candidate must be able to obtain and maintain government customer Public Trust clearance, receive customer approval, and successfully complete a pre-employment background screening.

Requirements

• 2–5 years of experience in an application support or service desk environment.
• Demonstrated troubleshooting experience with enterprise applications and user access issues.
• Ability to obtain and maintain government customer Public Trust clearance.
• Customer approval and successful completion of a pre-employment background screening.
• Strong customer service and interpersonal skills; ability to work independently and with a team.
• Self-motivated, detail-oriented, able to manage multiple critical tasks, and professional at all times.

Nice To Haves

• High school diploma or GED preferred.
• 1–5 years of customer service preferred.
• Relevant certifications desired, such as CompTIA A+, CompTIA Security+, or similar.

Responsibilities

• Use automated information systems to analyze routine situations.
• Resolve user problems quickly and efficiently.
• Perform complex troubleshooting across more than 25 systems in a fast-paced environment.
• Conduct technical research to resolve presented issues.
• Collaborate with network services, software engineering, and application development teams to restore services and identify or correct core problems.
• Perform root cause analysis and document resolution steps to prevent repeat issues.
• Coordinate with Tier 4 staff.
• Contribute to training and mentoring activities.
• Support surge events and prioritize mission-critical outages.
• Balance several critical tasks while maintaining professionalism and strong customer service.

Benefits

• Open Paid Time Off
• Paid holidays
• Company-paid life and AD&D insurance
• Company-paid short-term and long-term disability
• Health insurance with company contribution
• 401(k) plan with company match
• Employee recognition program
• Employee referral bonus opportunity
• Annual performance bonus opportunity

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed