Systems Analyst

Columbia Bank•Vancouver, WA

3d•$82,000 - $110,000•Onsite

About The Position

The Systems Analyst manages medium- to high-complexity analysis and technology vendor and contract management for products and services across a portfolio or line of business. The role helps select, contract, implement, and manage technology products, services, and vendors to meet business needs while minimizing operational, financial, and contractual risks and ensuring compliance with Bank policies and procedures. The position evaluates internal technology needs and recommends vendor, product, licensing, and contract solutions for Risk Tier 1 and 2 products with medium to high business complexity. It serves as a liaison among business stakeholders, technology vendors, Procurement, Legal, Finance, Information Security, and internal technology teams. Work includes developing and documenting requirements; assessing vendors and technologies; analyzing contracts, pricing, renewals, licensing, and service changes; and coordinating renewals, amendments, terminations, and vendor transitions. The Systems Analyst maintains visibility into contract expiration dates, notice periods, licensing commitments, service levels, and other obligations. The role supports vendor performance and relationship management, escalates and helps resolve service or contractual issues, identifies opportunities to optimize spend and commercial terms, and coordinates third-party risk management, due diligence, contract review, and vendor governance. The position also follows applicable banking regulations and Bank policies, completes required training, may coach or train others, and may perform other duties as assigned. This role is fully onsite at the posted location in Vancouver, Washington. Occasional travel is required. The stated pay range is $82,000 to $110,000; performance-based incentive compensation may also be available. The role may be eligible for benefits, subject to the stated eligibility conditions.

Requirements

7–10 years of experience in technology operations, technology vendor management, contract management, or related banking experience (required).
Knowledge of technology contract and vendor management, bank operations, technology products and services, and third-party products.
Extensive familiarity with technology vendors, software and SaaS licensing, cloud services, professional services, renewals, and contractual requirements.
Advanced knowledge of technology contract lifecycle and vendor management practices, including vendor selection, contract review, renewals, amendments, licensing, service-level commitments, and vendor performance management.
Advanced PC program skills and extensive experience with Excel and systems used to track technology contracts, vendors, licensing, spending, renewals, and contractual obligations.
Ability to analyze complex information and resolve issues to achieve department goals.
Strong verbal and written communication skills for technical and non-technical audiences.
Ability to analyze complex vendor, contractual, licensing, and financial information accurately and with attention to detail.
Ability to document contract requirements, vendor commitments, issues, and resolutions accurately.
Strong analytical ability to understand sophisticated technology products, services, contracts, pricing structures, and licensing models to resolve business problems.
Ability to respond promptly to customer and stakeholder needs and effectively manage vendor and internal stakeholder relationships.
Ability to set goals, prioritize and plan work, use time effectively, meet deadlines and commitments, and work independently with little or no direction from a manager.
Ability to proactively manage renewal dates, termination notice periods, vendor deliverables, and other time-sensitive contractual commitments.

Responsibilities

Own the contract and vendor management strategy for technology products and services across a portfolio or line of business.
Evaluate organizational technology needs and recommend vendor, product, licensing, and contractual solutions for Risk Tier 1 and 2 products with medium to high business complexity.
Liaise with business stakeholders, technology vendors, Procurement, Legal, Finance, Information Security, and internal technology resources on vendor selection, contracting, renewals, and ongoing vendor management.
Develop and document business, vendor, and contractual requirements.
Assess technologies and vendors to support selection, contract negotiations, renewals, licensing decisions, and service requirements.
Analyze contracts, renewals, licensing terms, pricing, and vendor product or service changes to inform business and stakeholder decisions.
Assist with contract renewals, amendments, terminations, and vendor transitions, coordinating with appropriate stakeholders for approvals.
Work with business and technology stakeholders to identify, evaluate, and communicate vendor performance, service, contractual, licensing, and support issues for resolution.
Track contract expiration dates, renewal and termination notice periods, licensing commitments, service levels, and other contractual obligations.
Identify opportunities to optimize technology spending, consolidate vendors or contracts, eliminate unused licensing, and improve commercial terms.
Support vendor performance and relationship management by monitoring service commitments, escalations, contract compliance, and vendor accountability.
Coordinate third-party risk management, due diligence, contract review, and vendor governance requirements with appropriate Bank functions.
Comply with applicable banking regulations, Bank policies and procedures, and required annual or job-specific training; keep current on regulation changes.
Maintain working knowledge of applicable Bank policies concerning the Bank Secrecy Act, Regulation CC, Regulation E, Bank Security, and other relevant regulations.
May coach, mentor, or train others and teach coursework as a subject matter expert.
Demonstrate and foster Columbia's corporate culture, take personal initiative, and support the vision to become “Business Bank of Choice.”
Perform other duties as assigned.

Benefits

Medical, dental, and vision plans
401(k) retirement savings plan with employer match for qualifying associate contributions
Employee assistance program
Life insurance
Disability insurance
Tuition assistance
Mental health resources
Identity theft protection
Legal support
Auto and home insurance
Pet insurance
Access to an online discount marketplace
Paid vacation
Paid sick days
Paid volunteer days
Paid holidays