Systems Analyst Jobs

About The Position

Requirements

• No prior healthcare IT or analyst experience is required.
• Mid-level Microsoft Office skills.
• Ability to diagnose and resolve routine technology problems.
• Ability and desire to learn to resolve specialized and advanced technology problems.
• Basic AI literacy, curiosity about emerging technologies, and willingness to learn and apply AI-enabled tools.
• Growth mindset and willingness to try, ask for help, receive feedback, and build new skills.
• Ability to establish tasks and activities associated with an intended outcome and timeline.
• Ability to act consistently with available facts, constraints, and anticipated consequences.
• Ability to communicate tactfully and professionally with coworkers and customers.
• Ability to choose an appropriate course of action, develop solutions, and reach conclusions.
• Ability to develop new skills and teach others.
• Ability to collaborate and build consensus with stakeholders.
• Ability to understand and adhere to operational standards, policies, and procedures.
• Ability to identify risks and issues.
• Ability to develop solutions for new and unfamiliar challenges.
• Bachelor's degree preferred in Information Technology, Computer Science, Business or Health Administration, Management Systems, Technology, Health Information Management, or a directly related field from an accredited college or university; five years of work experience in a healthcare or general office setting may substitute for the degree requirement.

Nice To Haves

• Relevant internship, help desk, clinical, or office experience.
• Bachelor's degree in a directly related field.

Responsibilities

• Provide tier-2 support for application incidents reported through the help desk.
• Monitor applications in production use daily.
• Troubleshoot, support, and maintain applications during the assigned shift.
• Take ownership of low-complexity issues and liaise between customers and other support staff to facilitate resolution.
• Assist with implementing low-complexity tools and workflows.
• Assist with software upgrades and enhancements to existing workflows.
• Modify tables and master files, and make additions and changes under the direction of senior team members.
• Implement changes using documented procedures compliant with department policies and procedures.
• Develop analytical skills by shadowing senior analysts on workflow analysis and issue triage, with increasing independence over time.
• Assist with testing for new implementations, enhancements, and upgrades.
• Document routine workflows and support activities using established templates and standards.
• Coordinate application support with Infrastructure, Integration, Enterprise Analytics, the help desk, and other information technology teams.
• Participate in team and cross-team meetings and maintain appropriate meeting records.
• Complete structured onboarding, shadowing, and Epic or other clinical application training or certification activities.
• Seek feedback, learn new tools and workflows, and pursue opportunities to take on incrementally more complex work.
• Build basic AI literacy and use approved AI-enabled tools under guidance for daily work such as documentation, research, and routine troubleshooting.
• Follow C-I-CARE standards and support an exceptional patient and family experience.