About The Position
Supports the design, implementation, and maintenance of software systems to meet organizational needs. Assists with system troubleshooting, end-user training, and basic project coordination while working closely with senior team members to ensure system functionality, provide user support, and enhance operational efficiency. The position contributes to technology integration and optimization and provides foundational technical and administrative support for projects and tasks. This position is responsible for training and training development for Epic Emergency Department IT applications across the WVU Medicine Health System. Some travel to other WVUHS facilities or affiliated sites may be required for implementations, training, and support. The role is based in a standard office environment and is hybrid.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field, or two years of relevant experience.
- Relevant certifications and/or proficiencies may be required, with a target completion within 90 days following formal training provided by WVUHS Information Technology.
- Foundational ability to analyze business needs, document functional specifications, and support alignment with technical solutions.
- Written and verbal communication skills to convey technical information clearly, along with interpersonal and teamwork skills.
- Foundational troubleshooting and testing skills and attention to detail.
- Ability to adapt to unexpected changes and system issues.
- Ability to prioritize and manage multiple tasks and deadlines.
- Ability to meet the position’s physical demands, including frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, and grasping, and sitting for extended periods.
Nice To Haves
- Experience with applicable business, clinical, imaging, or web application systems, including advanced workflows and efficiency optimization.
- Proficiency in systems administration and providing strategic insights and improvements to business operations.
- Experience in inpatient and outpatient clinical settings, improving patient care processes through system implementations.
- Understanding of clinical data management and healthcare interoperability standards, including HL7, FHIR, and DICOM.
- Knowledge of cloud-based healthcare applications and web services.
- Knowledge of reporting tools and data analysis for actionable insights and decision-making.
Responsibilities
- Support daily troubleshooting and problem-solving to maintain and optimize system functionality, escalating issues as needed.
- Help implement and test system updates for basic workflows and participate in functional and integrated testing; document results and identify areas for improvement.
- Help identify, diagnose, and correct system errors and contribute to system enhancements and optimization.
- Apply user security settings under the guidance of senior analysts.
- Assist with data imports and exports and generate basic reports.
- Collaborate and communicate with team members and business partners to understand needs, gather requirements, and align technical solutions with business objectives.
- Contribute to a supportive, respectful, and collaborative work culture; seek and apply feedback and suggest process improvements.
- Help plan and coordinate projects, including scope, schedules, deliverables, milestones, team communications, meetings, documentation, status reporting, risk management, and issue resolution.
- Provide classroom, one-on-one, and remediation training, as well as ongoing end-user systems support.
- Assess user readiness and skill levels and identify additional training needs.
- Contribute to curriculum development and create effective training materials aligned with organizational workflows and objectives.
- Expand technical knowledge through training, research, industry resources, team discussions, knowledge sharing, and collaboration with other teams.
- Travel to other WVUHS facilities or affiliated sites as needed for implementations, training, and support.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
