Clinical Applications Analyst 1, Access Systems
About The Position
The Application Analyst I is an entry-level position in the Application Analyst family. Under the general guidance of senior team members, the analyst implements, administers, and supports assigned systems while developing foundational knowledge of Epic modules, ancillary systems, and health system operations. This is a developmental role: over approximately 2–3 years, the incumbent is expected to progress from closely guided foundational work to independently competent support and basic build activity, developing the technical and workflow knowledge needed to be ready for promotion to Application Analyst II. The position provides tier-2 application support, monitors production applications, troubleshoots and maintains applications during the assigned shift, and takes ownership of low-complexity issues. The analyst also assists with implementations, upgrades, enhancements, testing, documentation, and workflow analysis. The role includes structured onboarding, shadowing, and clinical application training or certification, as well as guided use of approved AI-enabled tools for documentation, research, and routine troubleshooting.
Requirements
- No prior healthcare IT or analyst experience is required.
- Mid-level Microsoft Office skills.
- Ability to diagnose and resolve routine technology problems.
- Ability and desire to learn to resolve specialized and advanced technology problems.
- Basic AI literacy, curiosity about emerging technologies, and willingness to learn and apply AI-enabled tools.
- Growth mindset and willingness to try, ask for help, receive feedback, and build new skills.
- Ability to establish tasks and activities associated with an intended outcome and timeline.
- Ability to act consistently with available facts, constraints, and anticipated consequences.
- Ability to communicate tactfully and professionally with coworkers and customers.
- Ability to choose an appropriate course of action, develop solutions, and reach conclusions.
- Ability to develop new skills and teach others.
- Ability to collaborate and build consensus with stakeholders.
- Ability to understand and adhere to operational standards, policies, and procedures.
- Ability to identify risks and issues.
- Ability to develop solutions for new and unfamiliar challenges.
- Bachelor's degree preferred in Information Technology, Computer Science, Business or Health Administration, Management Systems, Technology, Health Information Management, or a directly related field from an accredited college or university; five years of work experience in a healthcare or general office setting may substitute for the degree requirement.
Nice To Haves
- Relevant internship, help desk, clinical, or office experience.
- Bachelor's degree in a directly related field.
Responsibilities
- Provide tier-2 support for application incidents reported through the help desk.
- Monitor applications in production use daily.
- Troubleshoot, support, and maintain applications during the assigned shift.
- Take ownership of low-complexity issues and liaise between customers and other support staff to facilitate resolution.
- Assist with implementing low-complexity tools and workflows.
- Assist with software upgrades and enhancements to existing workflows.
- Modify tables and master files, and make additions and changes under the direction of senior team members.
- Implement changes using documented procedures compliant with department policies and procedures.
- Develop analytical skills by shadowing senior analysts on workflow analysis and issue triage, with increasing independence over time.
- Assist with testing for new implementations, enhancements, and upgrades.
- Document routine workflows and support activities using established templates and standards.
- Coordinate application support with Infrastructure, Integration, Enterprise Analytics, the help desk, and other information technology teams.
- Participate in team and cross-team meetings and maintain appropriate meeting records.
- Complete structured onboarding, shadowing, and Epic or other clinical application training or certification activities.
- Seek feedback, learn new tools and workflows, and pursue opportunities to take on incrementally more complex work.
- Build basic AI literacy and use approved AI-enabled tools under guidance for daily work such as documentation, research, and routine troubleshooting.
- Follow C-I-CARE standards and support an exceptional patient and family experience.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
