Clinical Applications Analyst 1, Access Systems

Stanford Health Care•Palo Alto, CA

4d•$54 - $72

About The Position

The Application Analyst I is an entry-level position that implements, administers, and supports assigned systems under the general guidance of senior team members. The role builds foundational knowledge of Epic modules, ancillary systems, and health system operations. Over approximately 2–3 years, the employee is expected to progress from closely guided foundational work to independently competent support and basic build activity, developing the technical and workflow knowledge needed to be ready for promotion to Application Analyst II. The position provides tier-2 application support, helps resolve incidents, monitors production applications, and assists with implementations, upgrades, enhancements, testing, documentation, and workflow analysis. The analyst coordinates with other information technology teams and participates in meetings. Structured onboarding, shadowing, application training or certification, feedback, and progressively more complex assignments support the employee’s development. The role also includes building AI literacy and using approved AI-enabled tools under guidance for routine work. The position is with Stanford Health Care. The listed schedule is Day - 08 Hour (United States of America).

Requirements

Mid-level Microsoft Office skills.
Ability to diagnose and resolve routine technology problems.
Ability and desire to learn to resolve specialized and advanced technology problems.
Basic AI literacy, curiosity about emerging technologies, and willingness to learn and apply new AI-enabled tools in daily work.
Growth mindset, including willingness to try, ask for help, receive feedback, and build new skills.
Ability to plan tasks and activities toward an intended outcome and timeline.
Ability to act consistently with available facts, constraints, and anticipated consequences.
Ability to communicate tactfully and professionally with coworkers and customers.
Ability to select effective courses of action, develop appropriate solutions, and reach conclusions.
Ability to develop new skills and teach others.
Ability to collaborate and build consensus with stakeholders.
Ability to understand and follow operational standards, policies, and procedures.
Ability to identify risks and issues.
Ability to develop solutions to new and unfamiliar challenges.
Bachelor’s degree preferred in Information Technology, Computer Science, Business or Health Administration, Management Systems, Technology, Health Information Management, or a directly related field from an accredited college or university; five years of work experience in a healthcare or general office setting may substitute for the degree requirement.
No prior healthcare IT or analyst experience is required.

Nice To Haves

Relevant internship, help desk, clinical, or office experience is a plus.
Bachelor’s degree in a listed or directly related field is preferred.

Responsibilities

Provide tier-2 support for application incidents reported through the help desk.
Monitor applications in production on a daily basis.
Troubleshoot, support, and maintain applications during the assigned shift.
Own low-complexity issues and liaise between customers and other support staff to facilitate resolution.
Assist with implementation of low-complexity tools and workflows.
Assist with software upgrades and enhancements to existing workflows.
Modify tables and master files and make additions and changes under the direction of senior team members.
Implement changes using documented procedures that comply with department policies and procedures.
Develop analytical skills by shadowing senior analysts on workflow analysis and issue triage, taking on increasing independence over time.
Assist with testing for new implementations, enhancements, and upgrades.
Document routine workflows and support activities using established templates and standards.
Coordinate application support with Infrastructure, Integration, Enterprise Analytics, and help desk teams.
Participate in team and cross-team meetings and maintain appropriate meeting records.
Complete structured onboarding, shadowing, and Epic or other clinical application training or certification activities.
Learn new tools, workflows, and technologies by asking questions and seeking feedback from senior team members.
Develop basic AI literacy, including understanding appropriate uses and limitations of AI-assisted and automation tools in healthcare IT.
Use approved AI-enabled tools under guidance for documentation, research, and routine troubleshooting.
Pursue stretch opportunities and incrementally take on more complex work as skills develop.
Adopt and execute C-I-CARE standards and contribute to an exceptional patient and family experience.