Applications Analyst-Clinical-Sr

Eisenhower Health•Rancho Mirage, CA

7d•$43 - $65

About The Position

Supports the core functions of EMC clinical applications to enable cost-effective, high-quality, efficient, and safe patient care. Under the guidance of the Information Systems Management team, this position implements, administers, and supports assigned clinical systems and maintains a thorough understanding of those applications, ancillary systems, and health system operations. The role addresses moderately to highly complex issues and design decisions, and communicates and documents complex concepts related to applications, interfaces, data structures, and workflows across the organization. The position manages software upgrades and maintenance and serves as Project Manager for major Information Systems projects. It coordinates application support with other IT teams, including System Administrators, DBAs, Networking, Reporting, and the Help Desk. It implements changes using documented procedures compliant with departmental policies and procedures, and provides solutions for work orders, trouble tickets, and projects for assigned departments.

Requirements

Relevant degree or equivalent experience in lieu of a degree.
Two years of Application/Epic Analyst experience.
Certification is required for positions supporting an Epic application.
Ability to maintain positive interpersonal relations with peers, users, and vendors.
Ability to teach or train other staff.
Demonstrated knowledge and experience with PMO methodology and tools.
Excellent communication, oral, and written skills.
Experience working in an acute healthcare setting or vendor setting.
Facilitation, organization, and team-building skills.
PC computer skills, including MS Office, internet browsers, and email.
Previous senior-level systems analyst experience.
Proven experience managing major projects.
Working knowledge of and experience using healthcare applications.

Nice To Haves

Bachelor’s degree.
Experience with the assigned applications; Epic Certification if applicable.

Responsibilities

Demonstrate compliance with the Code of Conduct and compliance policies; address compliance questions or concerns and report suspected violations.
Act as a liaison between assigned departments, clinical end users, and IS technical personnel.
Coordinate and maintain current systems for assigned departments, troubleshoot issues, and document issues for vendor resolution.
Support departments and staff during and after implementation of assigned applications and systems.
Provide at-the-elbow support for providers and end users as needed during and after clinical system upgrades.
Analyze systems and processes to identify opportunities to improve patient care, provider productivity, financial outcomes, ancillary relations, or cost savings.
Identify and assist with planning and developing department-specific requirements for future product acquisitions.
Provide written and oral project status reports as requested.
Communicate with IS staff, vendors, and users; facilitate communication and work with these groups to identify needs, modifications, and issues and develop solutions.
Analyze and document user-requested programming changes and facilitate communication between users and IS staff.
Work with vendors to determine and review system changes and document acceptance; facilitate communication between IS personnel and vendor representatives.
Provide technical assistance and support to expert users.
Follow PMO guidelines on projects and use provided PMO tools to manage and communicate project tasks and issues.
Train and assist others in using PMO tools and methodologies.
Share information about healthcare informatics and regulatory requirements with team members.
Use available resources to stay informed about developments and trends in healthcare informatics, information security, and regulatory compliance.
Ensure required documentation, including procedures and processes, is completed.
Update service requests monthly and communicate updates to requestors monthly.
Ensure email and voicemail indicate unavailability and provide an alternative contact when out of office.
Perform administrative tasks to support management as requested and other duties as assigned.