Associate Clinical Applications Analyst - Oracle
About The Position
Optum’s EHR Services practice supports healthcare organizations in optimizing electronic health record ecosystems and clinical applications integrated with platforms such as Epic and Oracle Cerner. As a Core Clinical Applications Analyst – Associate, you will work alongside senior analysts, consultants, and application leaders to support clinical applications and learn healthcare IT, clinical workflows, application support, testing, troubleshooting, and system optimization. The role is intended for early-career professionals building a foundation in healthcare technology and clinical application support. The position supports application configuration, maintenance, testing, issue resolution, implementation activities, documentation, and collaboration with clinical and technical stakeholders. It also requires adherence to security, privacy, regulatory, and protected health information requirements. The role can be performed remotely from anywhere in the U.S., subject to UnitedHealth Group’s Telecommuter Policy, and requires availability during Eastern time zone working hours and for on-call or after-hours support as needed.
Requirements
- High school diploma.
- At least 1 year of experience in healthcare IT, enterprise IT, technical support, clinical systems support, internships, or a related technology-focused environment.
- At least 6 months of working knowledge of Microsoft Office and collaboration tools such as Excel, PowerPoint, Visio, and SharePoint.
- Foundational understanding of technology concepts such as applications, databases, interfaces, networking, or system workflows through work experience or education.
- Available for on-call or after-hours support based on business needs.
- Available during Eastern time zone working hours.
Nice To Haves
- Bachelor’s degree in Information Technology, Computer Science, Health Informatics, Clinical Informatics, or a related field, or equivalent practical experience.
- Exposure to Epic, Oracle Cerner, or other EHR platforms.
- Exposure to clinical applications or healthcare technology through internships, academic projects, or professional experience.
- Familiarity with healthcare interoperability and integration concepts, including HL7 and interfaces.
- Awareness of service management or delivery methodologies such as Agile, ITIL, Lean, or similar frameworks.
- Interest in pursuing healthcare technology, EHR, application certifications, and professional development.
- Curiosity, problem-solving ability, and willingness to learn new technologies and healthcare workflows.
- Strong written, verbal, and interpersonal communication skills.
- Ability to work effectively in a collaborative, fast-paced environment while managing multiple priorities.
Responsibilities
- Contribute to day-to-day support of clinical applications that integrate with Epic, Oracle Cerner, and related healthcare technologies.
- Assist with application configuration, maintenance, workflow updates, user settings, and integration-related support under the guidance of senior team members.
- Develop an understanding of clinical and operational workflows and how applications support patient care and business operations.
- Support application build, enhancement, and maintenance activities in accordance with established standards and best practices.
- Support unit, integrated, regression, upgrade, and go-live validation testing using established procedures.
- Help investigate application issues, workflow gaps, interface errors, and end-user concerns, escalating complex issues as appropriate.
- Participate in go-live, upgrade, and post-implementation support activities.
- Provide application support coverage as assigned, potentially including an on-call rotation for urgent operational or system support needs.
- Assist with identifying workflow optimization and operational improvement opportunities.
- Partner with analysts, technical teams, clinical stakeholders, and cross-functional partners on project and operational initiatives.
- Collaborate with third-party vendors and EHR platform representatives on troubleshooting, maintenance, and enhancements.
- Create and maintain workflow diagrams, build specifications, test scripts, knowledge articles, status updates, and support materials.
- Participate in team and client meetings to communicate progress, identify risks, and support project objectives.
- Follow security, privacy, regulatory, and PHI requirements when supporting clinical applications and healthcare data.
- Follow organizational policies and documented procedures for system access, application data, and support activities.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs.
- Equity stock purchase plan.
- 401(k) contribution.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
