Applications Systems Analyst I

State of North Carolina • Wake County, NC

1d • Hybrid

About The Position

The N.C. Department of Environmental Quality (DEQ) is seeking an Applications Systems Analyst I to serve as the primary administrator for the agency’s SharePoint Online environment and the first point of contact for Microsoft 365 (M365) and Power Platform support requests. This entry-level role focuses on maintaining site health, managing user permissions, assisting with basic Power Platform workflows, and providing customer service to agency staff. The position supports DEQ’s environmental mission and helps improve services, streamline processes, and modernize technology across the agency.

The position may be eligible for hybrid remote work in accordance with state policy and the agency’s remote work program, but requires weekly onsite work. The salary range is $70,528–$105,793.

Requirements

• Foundational exposure to Microsoft 365 environments, including SharePoint Online administration and support.
• General understanding of cloud-based collaboration tools and familiarity with Microsoft Power Platform, including Power Apps and Power Automate.
• Familiarity with Power BI reporting and analytics tools.
• Experience using or supporting IT ticketing systems such as ServiceNow.
• Strong communication skills, curiosity, and a desire to help modernize state government technology.
• One of the stated education and experience pathways: a bachelor’s degree in computer science or an IT-related field; an associate degree in computer science, an IT-related field, or a related technical degree plus one year of business application consulting or development experience; a high school diploma or GED plus four years of business application consulting or development experience; or an equivalent combination of education and experience.

Nice To Haves

• Experience identifying problems and integrating technical skills to address and solve issues, including client needs assessments and evaluating hardware and software requirements.
• Systems analysis, design, modeling, configuration, and programming experience within platforms such as M365, ServiceNow, and Power Platform.
• Demonstrated experience with SharePoint and Teams administration and support.

Responsibilities

• Manage SharePoint Online site collections and configure user permissions.
• Maintain document libraries, update site navigation, and assist agency departments with routine site maintenance and content organization.
• Serve as the initial point of contact for incoming IT help desk tickets related to M365, SharePoint Online, and the Power Platform.
• Assess, log, and troubleshoot tickets, escalating complex issues to senior analysts as necessary.
• Assist end-users with basic questions about Power Apps and Power Automate cloud flows.
• Help maintain existing internal applications and troubleshoot minor automation errors.
• Provide state employees with clear, user-friendly guidance on M365 best practices, document collaboration, and basic platform features.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level