Applications Analyst I

New York Botanical Garden•New York, NY

2d•$69,000 - $75,000

About The Position

The Applications Analyst I assists in the development and maintenance of enterprise applications, databases, integrations, reporting tools, and related business systems. Working closely with teams within the IT department, the analyst supports internal customers by designing, developing, and troubleshooting IT applications and solutions; resolving data and database issues; and supporting application security, data protection, access controls, and compliance with institutional IT policies. The position reports directly to the Associate Director of Enterprise Applications. The analyst provides application and database support for enterprise systems, including ERP, CRM, ticketing, LMS, and SharePoint. Responsibilities include administering assigned systems, maintaining integrations, analyzing and improving business processes, coordinating releases and configuration changes, managing data and access, delivering training, supporting users and vendors, developing reports and analytics tools, and testing system changes. The role also requires protecting the confidentiality, integrity, and security of data.

Requirements

An associate degree plus one year of significant programming/analyst experience; or a combination of education in computer sciences or related fields and two years of significant programming/analyst experience or technical support.
Demonstrated work experience with application support.
Excellent communication and interpersonal skills, including the ability to work effectively with individuals at all levels and explain technical concepts to inexperienced users.
Demonstrated logical, analytical, and problem-solving skills.
Experience creating or developing data-focused reports.
Customer service orientation.
Ability to collaborate effectively within a team.
Excellent time management skills and ability to work with minimal supervision.

Nice To Haves

Exposure to Unit4 ERP, Raiser’s Edge NXT, Accesso Siriusware and Passport, Canvas, Entrinsik Informer, and Enrole.
Experience working on system integration or migration projects, including requirements gathering.
Familiarity with APIs, ETL processes, middleware, flat-file integrations, SFTP, web services, or similar integration methods.
Experience with Microsoft Power Platform, workflow automation, scripting, or low-code/no-code tools.
Experience supporting SharePoint or an intranet.
Experience with project management tools.
Familiarity or experience with Power BI or other visualization tools.
Familiarity with AI tools, including generative AI, agents, and LLMs.

Responsibilities

Provide application and database support for enterprise systems, including ERP, CRM, ticketing, LMS, and SharePoint.
Serve as the application point of contact or functional administrator for assigned systems, including configuration, upgrades, releases, documentation, and continuous improvement.
Support and maintain integrations between enterprise systems and third-party platforms.
Analyze business processes, perform root-cause analysis, document recurring issues, identify inefficiencies, and recommend fixes or process improvements.
Coordinate application releases, patches, and configuration changes using change management practices, including release notes, testing evidence, migration plans, and rollback considerations.
Follow and enforce NYBG policies, procedures, and security standards to protect institutional and customer data.
Develop and execute SQL queries to analyze data, identify anomalies, and implement data corrections with vendors and internal stakeholders.
Deliver and facilitate cross-functional training for colleagues and end users on applications, databases, processes, and best practices.
Support application access management, role-based permissions, and periodic access reviews in coordination with IT security and business owners.
Partner with vendors and business users to troubleshoot issues, evaluate solutions, and implement system enhancements, upgrades, and process improvements.
Design, develop, and maintain reporting, analytics, and data management tools that support organizational decision-making and operational efficiency.
Develop test scripts, coordinate user acceptance testing, document defects, validate fixes, and confirm readiness for production deployment.
Ensure data confidentiality, integrity, and security when working with NYBG staff, external partners, and vendors.
Perform other related duties and responsibilities as assigned.