Business Applications Analyst

Allied Benefit Systems•Chicago, IL

20h•$70,000 - $80,000•Remote

About The Position

The Business Applications Analyst administers, configures, and continuously improves Allied’s business application portfolio and vendor solutions. The role works with business stakeholders, IT, and vendors to design workflows, configure systems, manage access, support implementations, and ensure applications meet operational needs. It also provides day-to-day application support by troubleshooting issues, responding to tickets, and coordinating resolution with vendors and internal teams. The position supports application governance, compliance, and audit readiness through documentation and reporting. It monitors application performance, user feedback, vendor service levels, and process improvements, and helps ensure application changes align with business priorities. This is a remote role requiring cable broadband or fiber internet with speeds of at least 100 Mbps download and 25 Mbps upload.

Requirements

Bachelor’s degree or equivalent work experience required.
At least 5 years of experience in a similar role.
High attention to detail and strong organizational skills.
Ability to monitor and prioritize multiple deadlines and projects simultaneously.
Application Management and Vendor Management experience required.
Strong Project or Program Support experience required.
Cable broadband or fiber optic internet service with speeds of at least 100 Mbps download and 25 Mbps upload.

Nice To Haves

Experience reading, analyzing, and reviewing organizational metrics and data.

Responsibilities

Serve as the primary liaison between business teams, IT, and vendors for assigned business applications.
Configure, administer, and maintain business applications, including workflow design, system setup, and user access management.
Manage application enhancements, updates, and releases in alignment with business priorities.
Gather, analyze, and document business requirements for enhancements, integrations, and process improvements.
Develop and maintain process flows, user stories, standard operating procedures, and application documentation.
Analyze business processes and implement improvements to increase efficiency, automation, and operational effectiveness.
Facilitate requirements-gathering sessions and stakeholder meetings to define needs and priorities.
Partner with IT, business stakeholders, and vendors to support implementations, upgrades, and integrations.
Coordinate User Acceptance Testing (UAT), including test planning, execution, defect tracking, and validation of requirements.
Troubleshoot application issues, respond to support tickets, and coordinate timely resolution with internal teams and vendors.
Monitor application performance, user feedback, and vendor service levels, escalating and resolving issues as needed.
Support vendor onboarding and manage ongoing vendor relationships, including issue resolution and service quality.
Maintain application, vendor, and process documentation to support governance, compliance, and audit readiness.
Develop and maintain reporting and metrics related to application performance, vendor effectiveness, and process improvements.
Perform other duties as assigned.