Business Applications Analyst

Catalyst Family • Sacramento, CA

1d • Hybrid

About The Position

The Business Applications Analyst provides hands-on technical ownership and operational support across Catalyst’s enterprise systems landscape. Working closely with the Senior Business Applications Analyst, this role maintains and improves critical platforms, builds and troubleshoots integrations and automations, supports identity and access processes, and drives process efficiency. UKG is the primary system of focus, while the analyst also supports the broader ecosystem of tools and systems used in daily operations.

The role administers and configures enterprise platforms, maintains UKG business rules and security roles, supports release management and evaluation of additional UKG capabilities, and assists with security audits and access reviews. It also maintains integrations and data pipelines, troubleshoots complex application issues, improves automations and workflows, co-manages Freshservice operations, develops reporting and dashboards, and works with HR and other departments to translate operational requirements into system configurations. The position creates documentation, knowledge base articles, and standard operating procedures to support users and reduce recurring support needs.

This is a full-time, exempt position with a hybrid schedule: Monday through Friday, with three days in the office and two days remote. The work environment is an office with generally pleasant conditions; daily assignments generally do not involve prolonged physical effort.

Requirements

• Bachelor’s degree in Information Technology, Business Information Systems, or a related field, or an equivalent combination of education and experience.
• At least 5 years of hands-on experience administering enterprise SaaS platforms and supporting complex software ecosystems.
• Demonstrated experience in systems administration, identity and access management, ticketing platforms, and building or supporting integrations and automations.
• Ability to rapidly learn and become proficient in complex enterprise systems.
• Strong analytical, proactive, and problem-solving skills.
• Ability to identify opportunities for automation, process improvement, and operational efficiency.
• Commitment to continuous improvement and enhancing organizational processes.

Nice To Haves

• Experience with UKG.
• Experience with Freshservice.
• Experience with NetSuite.
• Experience with Microsoft Entra.
• Experience with Intune.
• Experience with PowerShell.
• Experience with 1Place.
• Experience with Hubbe.
• Experience with Power BI.

Responsibilities

• Administer, configure, and provide operational support for UKG, NetSuite, Freshservice, Microsoft Entra, Intune, Active Directory, and related enterprise systems.
• Maintain UKG configuration, business rules, security roles, and release management as the current primary system.
• Assist with evaluating and implementing UKG capabilities such as Compensation, Advanced Scheduling, Survey Tool, and Kiosk as organizational priorities evolve.
• Assist with security audits, access reviews, and infrastructure hardening across cloud and on-premises components.
• Build, monitor, maintain, and troubleshoot data feeds, file integrations, and cross-system pipelines, including UKG-to-Entra identity flows and third-party benefits feeds.
• Identify and remediate broken or inefficient data flows and process bottlenecks.
• Develop and improve automations that reduce manual work, particularly for HR and payroll workflows such as the Personnel Action Form process.
• Provide Tier 2/3 troubleshooting for outages, anomalous behavior, and complex issues across the application stack.
• Partner with the Senior Business Applications Analyst on infrastructure and access investigations, changes, and implementations.
• Co-manage Freshservice operations, including service request customization, custom workflows, automations, and continuous improvement of service delivery.
• Design and maintain reports and dashboards using platform-native tools or Power BI to support leadership, departmental metrics, and compliance needs.
• Partner with HR and other departments to review processes, clarify business rules, and translate operational requirements into system configurations.
• Create and maintain documentation, knowledge base articles, and standard operating procedures to support users and reduce recurring support volume.

Benefits

• Medical, dental, and vision benefits.
• 401(k) retirement plan.
• Employee Assistance Program (EAP).
• Personal Health Advocate.
• Paid vacation, sick time, and holidays.
• Commuter pre-tax benefit.
• Discounted childcare.
• Access to the Calm app.
• Tickets at Work employee discounts.
• Training and professional growth advisory.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level