Technical Business Analyst (Finance Applications)
About The Position
The Technical Analyst supports software-as-a-service (SaaS) and enterprise-wide applications used to collect, retrieve, access, and use data for internal department planning and activities. The role works with technical teams to help keep systems running efficiently with minimal downtime, configure and update applications, and ensure data is entered accurately into established tables, fields, and databases. The analyst assists with developing queries and reports to inform business management decisions, reviews system metrics, and provides management with recommendations concerning application development, maintenance, and system standards. The position also provides basic user training and access support and facilitates collaboration with technical teams, client stakeholders, and external vendors. This is an onsite position at the Cleveland Headquarters office and is not eligible for work-authorization sponsorship now or in the future. The role requires contact with employees and access to confidential or proprietary information; a criminal-history review is required. Applicants must be at least 18 years old. Travel is 2%.
Requirements
- Must be at least 18 years of age.
- Must be legally authorized to work in the country of employment without requiring employment-visa sponsorship now or in the future.
- Bachelor's degree in Computer Science or Information Technology, or at least 3 years of enterprise-wide software support experience in lieu of a degree.
- At least 2 years of experience in enterprise-wide software support, with in-depth knowledge of software development methodologies.
- Knowledge of enterprise-wide applications and software platforms.
- Experience with SaaS and enterprise-wide systems.
- Experience configuring and setting up enterprise-wide applications.
- Familiarity with applying security designs and principles to technology-based business solutions.
- Experience in database management and maintenance.
- Ability to develop custom queries using query and reporting tools.
- Knowledge of data management best practices and quality control processes.
- Strong analytical and problem-solving skills.
- Strong communication and interpersonal skills, including experience collaborating with cross-functional teams and external vendors.
Nice To Haves
- Certifications in ITIL, Microsoft, and/or Oracle.
- Experience with finance or accounting applications.
Responsibilities
- Support SaaS and enterprise-wide applications by assisting in identifying design considerations and business impacts needed for configuration.
- Organize and provide data for internal department planning and activities.
- Perform basic application configuration, setup, and updates.
- Assist with loading data into established tables, fields, and system databases.
- Research and propose approaches for data-input, data-structure, and data-storage governance standards and processes.
- Build reports that facilitate business management and staff decisions.
- Set up user access and assist with training users on applications.
- Suggest changes to application development, maintenance, and system standards.
- Collaborate with cross-functional technical teams to support integration and interoperability of enterprise-wide systems.
- Facilitate collaboration with client stakeholders and external vendors to support enterprise-wide applications.
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What This Job Offers
Job Type
Full-time
