Enterprise Business Applications Tech Analyst I

Cincinnati Children's

20h•Remote

About The Position

The Enterprise Business Applications Tech Analyst I supports enterprise applications and systems that enable Cincinnati Children’s business operations and employee experience. The role provides hands-on experience analyzing, supporting, maintaining, enhancing, testing, and helping implement technology solutions. The analyst works on projects and technical assignments with experienced team members, partners with end users to understand business needs, and assists with application configuration, enhancements, and production support. The position includes assisting with system analysis, design, implementation, and maintenance; participating in testing and technical documentation; and applying established development lifecycle processes. The analyst troubleshoots production, application, and process issues; supports Change Control; monitors system performance; and provides responsive customer service to end users. Professional growth comes through cross-training, vendor education, instructional seminars, department meetings, and collaboration with teammates and business partners.

Requirements

Bachelor's degree in a related field or an equivalent combination of education and experience.
0+ years of experience in a related job discipline.

Responsibilities

Analyze, support, maintain, enhance, and help implement technology solutions that improve business operations and the employee experience.
Work on projects and technical assignments while learning from experienced team members.
Learn how Technical Analysts and Business Systems Analysts partner with end users to understand business needs and develop system solutions.
Gain hands-on experience with application configuration, enhancements, and production support.
Assist with analyzing, designing, implementing, and maintaining systems and technical processes.
Participate in system testing and help create technical documentation.
Apply established development lifecycle processes to implement and support system solutions.
Provide technical support and help troubleshoot production, application, and process issues.
Investigate system behavior and error messages.
Assist with Change Control processes to help ensure system updates and solutions are implemented successfully.
Monitor system performance and functionality to identify potential issues and opportunities for future enhancements.
Support department efforts focused on continuously improving the customer experience.
Provide responsive support to end users and help resolve system and application questions.
Monitor service-level expectations and escalate issues when additional support is needed.
Follow established change management policies and procedures.
Deliver customer service through timely communication, effective follow-up, and a solutions-focused approach.
Develop technical knowledge through cross-training, vendor education, instructional seminars, and department meetings.
Build positive relationships and collaborate effectively with teammates and business partners.