Business Applications Analyst

Orlando Utilities Commission (OUC)•Orlando, FL

1d•$85,717 - $107,148•Hybrid

About The Position

OUC is seeking a Business Applications Analyst to support and enhance mission-critical Open Grid applications, including the Outage Management System (OMS), Computer-Aided Dispatch (CAD), and Mobile Workforce/Field Services applications. The role supports systems used by System Operations, Metering, Vegetation Management, Power Quality, and field operations, helping maintain system reliability, performance, and ongoing improvement. The analyst provides day-to-day application administration, testing, maintenance, troubleshooting, and end-user support, and partners with internal teams and external vendors on enhancements and issue resolution. The position contributes to system upgrades, integrations, monthly system validation, storm-related operational activities, and OUC’s transition to an Advanced Distribution Management System (ADMS). The Business Applications Analyst provides experienced product knowledge and first-line analysis for application health, maintenance, and continuous improvement. The analyst works with business representatives to gather and document requirements, develop functional specifications, create and execute test plans, and deliver implemented solutions. The role also supports configuration changes, patch updates, project enhancements, documentation, user training, and production implementations while following OUC’s IT processes and application best practices. The position consults with management and serves as a contact for end users and technical teams. It investigates system transactions and errors, recommends process and application improvements, helps evaluate business impacts and corrective actions, and contributes to projects ranging in scale. The analyst may lead small or medium projects, participate in scheduled on-call rotations, and perform required shift work when needed, including during hurricane season.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, Management Information Systems, or another discipline; an equivalent combination of education, certifications, and experience may substitute.
At least five years of functional support experience, including analysis and support of business operations using advanced business applications such as OMS, CAD, and Mobile Workforce/Field Services applications.
Working knowledge of one or more of the following: Outage Management System (OMS), Computer-Aided Dispatch (CAD), and Mobile Workforce/Field Services applications.
Knowledge of relevant industry, organizational, and departmental policies, practices, procedures, legal guidelines, ordinances, and laws.
Experience or working knowledge with project management and diagramming software such as Microsoft Project and Visio, and Structured Query Language (SQL).
Ability to develop structured test scenarios and cases, conduct accurate testing, and document results.
Knowledge of data analysis, productivity tools for analysis and data mining, quality assurance methodologies, and release, environment, and code deployment management.
Ability to manage projects, provide leadership and work guidance, manage project costs, and develop ROI and other project performance indicators.
Advanced knowledge of Microsoft Office Suite, including Excel, Outlook, PowerPoint, and Word.
Ability to learn and become fully competent in assigned enterprise applications and new technologies.
Ability to perform arithmetic computations involving whole numbers, fractions, decimals, rates, ratios, and percentages.
Ability to continue education in structured methodologies such as SDLC and Agile.
Familiarity with system performance metrics, benchmarking techniques, and software version control such as SVN.
Ability to analyze and recommend third-party system integrations involving real-time or batch application data access.
Ability to create logical data models and develop complex structured queries.
Ability to work in a team on projects of varying complexity, provide application training and guidance, take the lead on functional projects, manage time, and meet deadlines.
Ability to use standard office equipment, including a telephone, computer, and copier.

Nice To Haves

Engagement with related industry organizations, such as the International Institute of Business Analysts, Enterprise Architect Center of Excellence, or Project Management Institute.
Experience with OMS, CAD, and Mobile Workforce/Field Services applications beyond working knowledge.

Responsibilities

Provide application support, maintenance, configuration changes, patch updates, and first-line analysis for assigned core business applications.
Analyze system transactions, functionality, errors, and performance; diagnose issues, identify root causes, and implement or recommend solutions.
Serve as a contact for end users and provide functional support and business-process interpretation.
Consult with management and coordinate status, functional requirements, project priorities, and operational impacts.
Gather, define, and document functional requirements, system scope, logical views, reporting needs, and interface requirements.
Identify opportunities to improve systems, workflows, and business processes, and recommend solutions and product features.
Collaborate with business units, IT teams, Programmer Analysts, System Administrators, and vendors to design and implement solutions.
Develop and maintain system, issue-resolution, procedure, and functional documentation; create training materials and conduct user training.
Develop and execute integration and user acceptance test plans, test scenarios, and test cases; document results and validate corrections.
Participate in application upgrades, patching, testing, release management, environment management, code deployments, and production implementations.
Follow triage, SDLC, change-management, and other IT processes for promoting new or revised objects across environments.
Contact software vendors to report, track, and resolve product problems.
Collaborate on projects, develop plans, coordinate activities, manage deliverables, and lead small or medium projects as needed.
Support project cost management, ROI and performance indicators, budgets, and Commission Agenda items as required.
Provide leadership, guidance, and training to team members and users; make presentations to technical and non-technical audiences.
Handle scheduled on-call rotation responsibilities and required shift work when needed, including during hurricane season.
Perform other duties as assigned.

Benefits

Competitive compensation.
Low-cost medical, dental, and vision benefits.
Paid life insurance premiums with no probationary period.
Hybrid Retirement Program with a fully funded cash balance account, defined contribution with employer matching, and a health reimbursement account.
Paid vacation, holidays, and sick time.
Paid parental leave.
Educational Assistance Program, including tuition reimbursement.
Paid professional association memberships.
Paid conference and training opportunities.
Wellness incentives and free access to on-site OUC fitness facilities.
Access to family-oriented recreational areas.
Hybrid work schedule.