Clinical Applications Analyst I, Enterprise Imaging

Stanford Health Care•Palo Alto, CA

About The Position

The Application Analyst I is an entry-level position in the Application Analyst family. Under the general guidance of senior team members, the analyst implements, administers, and supports assigned systems while building foundational knowledge of Epic modules, ancillary systems, and health system operations. This is a developmental role: over approximately 2–3 years, the incumbent is expected to advance from closely guided foundational work to independently competent support and basic build activities, preparing for promotion to Application Analyst II. The role provides tier-2 application support, monitors and maintains production applications, and assists with low-complexity implementations, upgrades, enhancements, testing, and workflow changes. The analyst documents routine workflows and support activities, coordinates with other IT teams, and participates in meetings and governance activities. Structured onboarding, shadowing, and application training or certification support the analyst’s development. The role also involves building basic AI literacy and using approved AI-enabled tools under guidance for documentation, research, and routine troubleshooting. This is a Stanford Health Care position located in the United States of America, with a day schedule of 08 hours. The stated base pay scale generally starts at $54.27–$71.91 per hour; the final salary depends on factors including internal equity, experience, education, specialty, and training.

Requirements

No prior healthcare IT or analyst experience is required.
Mid-level Microsoft Office skills.
Ability to diagnose and resolve routine technology problems.
Ability and desire to learn to resolve specialized and advanced technology problems.
Basic AI literacy and curiosity about emerging technologies, with willingness to learn and apply AI-enabled tools in daily work.
Growth mindset, including willingness to try, ask for help, receive feedback, and develop new skills.
Ability to organize tasks and activities around an intended outcome and timeline.
Ability to act consistently with available facts, constraints, and anticipated consequences.
Professional interpersonal skills for tactful communication with coworkers and customers.
Ability to choose appropriate courses of action, develop solutions, and reach conclusions.
Ability to develop new skills and teach others.
Ability to collaborate and build consensus with stakeholders.
Ability to understand and adhere to operational standards, policies, and procedures.
Ability to identify risks and issues.
Ability to develop solutions for new and unfamiliar challenges.
Candidates for employment must adopt and execute C-I-CARE standards for patient- and family-centered interactions.
A bachelor's degree in a directly related field is preferred; candidates with five years of work experience in a healthcare or general office setting may substitute for the degree requirement.

Nice To Haves

Relevant internship, help desk, clinical, or office experience.
Bachelor's degree in Information Technology, Computer Science, Business or Health Administration, Management Systems, Technology, Health Information Management, or a directly related field from an accredited college or university.

Responsibilities

Provide tier-2 support for application incidents reported through the help desk.
Monitor applications in production on a daily basis.
Troubleshoot, support, and maintain applications during the assigned shift.
Take ownership of low-complexity issues and liaise between customers and support staff to facilitate resolution.
Assist with implementation of low-complexity tools and workflows.
Assist with software upgrades and enhancements to existing workflows.
Modify tables and master files and make additions and changes under the direction of senior team members.
Implement changes using documented procedures that comply with department policies and procedures.
Shadow senior analysts on workflow analysis and issue triage, building analytical skills and increasing independence over time.
Assist with testing for new implementations, enhancements, and upgrades.
Document routine workflows and support activities using established templates and standards.
Coordinate application support with Infrastructure, Integration, Enterprise Analytics, and help desk teams.
Participate in team and cross-team meetings and maintain appropriate meeting records.
Complete structured onboarding, shadowing, and Epic or other clinical application training or certification activities.
Learn new tools, workflows, and technologies by asking questions and seeking feedback from senior team members.
Build basic AI literacy, including understanding appropriate uses and limitations of AI-assisted and automation tools in healthcare IT.
Use approved AI-enabled tools under guidance for documentation, research, and routine troubleshooting.
Pursue stretch opportunities and take on incrementally more complex work as skills develop.
Adopt and execute C-I-CARE standards in interactions with patients, families, and colleagues.