Analyst II - Enterprise Imaging
About The Position
The Enterprise Imaging Analyst is responsible for in-depth knowledge of imaging modalities and software across a variety of healthcare service lines. He/She conducts regular day-to-day communication, monitors and maintains applications, demonstrates a deep understanding of clinical operations, and works with vendors, Project Team(s), NYULMC Clinical Representatives/Subject Matter Experts, and end users to tailor the system to fit the organizations needs. The Enterprise Imaging Analyst routinely performs in-depth analysis of workflows, data collection, report details, and other technical issues associated with the use of Enterprise Imaging systems; is responsible for developing and documenting the internal procedures that will be used in conjunction with both Enterprise Imaging and Digital OR applications; and will design, build, test, install, and maintain those solutions. The Enterprise Imaging Analyst also supports modality connectivity to the network and applications. The Enterprise Imaging Analyst is expected to use critical thinking skills in providing systems solutions to meet business needs.
Requirements
- Typically requires 2 or more years of experience and BA/BS degree or equivalent
- Effective oral and written communication and follow-up skills
- Strong interpersonal relationship skills
- Strong desktop tool usage including Word, Excel, and PowerPoint
- Self-motivated, detail-oriented, problem solver
- Qualified candidates must be able to effectively communicate with all levels of the organization.
Nice To Haves
- Dicom experience or Healthcare experience
- Good implementation and/or support experience desired
Responsibilities
- Demonstrate knowledge of the organizations Core Values and incorporate them into the performance of duties.
- Demonstrate knowledge of the organizations Service Standards and incorporate them into the performance of duties.
- Work with Application Managers/Directors/etc. and the entire Project Team, to collect, analyze and document business operations and workflow.
- Complete all tasks in a timely manner with accurate documentation.
- Collaborate effectively with vendors using appropriate tools.
- Collaborate effectively with colleagues and across teams to achieve the completion of tasks.
- Troubleshoot problems and address questions from users, and provide on-call support on a rotating basis.
- Make recommendations, review and test changes, enhancements, and each new release as assigned.
- Ensure the test scripts have been created, reviewed, and updated to reflect proposed workflow solutions.
- Analyze data conversion needs.
- Support the training team by keeping trainers abreast of new functionality and system changes.
- Communicate effectively across all impacted teams associated with task assignments.
- Analyze new functionality in new releases to identify impact.
- Demonstrates an understanding of interface requirements and testing.
- Provide assigned on-site support during go-lives and system upgrades.
- Ensures all quality assurance processes are followed, including change management and testing efforts.
- Actively participate and contribute in meetings, including supporting meeting facilitation.
- Participate in disaster recovery measures.
- Work with providers/nurses/technologists and operational users to support their workflows and troubleshoot issues.
- Incorporate patient safety factors in clinical design.
- Act as an application lead, responsible for working with vendors, colleagues and users to ensure application is performing as needed, and planning and participating in and leading maintenance and upgrade activities. Must be available to assist colleagues in troubleshooting application issues requiring escalation as needed, especially during off-hours.
- Work with the Application Manager/Director in the assessment of projects for scoping and timelines.
Benefits
- Financial security benefits
- Generous time-off program
- Employee resources groups for peer support
- Holistic employee wellness program (physical, mental, nutritional, sleep, social, financial, and preventive care)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
